Case/Chassis RMM Integration into Manage

As a blooming MSP, vCIO roles are being added and we are using a toolset called LifeCycle Insights. With this tool I can build budgets and replacement recommendations with costs. In order for this to be accurate, I must be able to discern between Laptops and Desktops. The program specifically utilizes ConnectWise Manage as its SoT.

This is a field within RMM Device Details already - the Case/Chassis line that currently and correctly says Desktop, Server, or Laptop. After speaking with your integration team they informed me that this RMM field is not read at all by Manage.

Please add a new field to ConnectWise Manage Configurations under Configuration Details that dictates the Case/Chassis Field from RMM. Calling it Case/Chassis would be preferable.