I need a way to mask my users' names in chat

QS1Tim 8 years ago updated by anonymous 6 years ago 5

I don't want our customers to know our technician's full names. We have this turned off in the client session, but they still appear in chat. I need a way to mask that out so that it just says "Technician" or "Support Agent" or something.

Do you have the display names option enabled?Display Name KB

We're Active Directory integrated. I don't see the display name option for the groups I have set up that have access.


For AD auth, the user's SamAccountName is the user id (e.g. jdoe), and the display name associated with the account is used wherever a display name is called for (e.g. john doe).

Pending Review
Considering for Future Release