+1
Closed
I need a way to mask my users' names in chat
I don't want our customers to know our technician's full names. We have this turned off in the client session, but they still appear in chat. I need a way to mask that out so that it just says "Technician" or "Support Agent" or something.
Customer support service by UserEcho
Do you have the display names option enabled?Display Name KB
We're Active Directory integrated. I don't see the display name option for the groups I have set up that have access.
For AD auth, the user's SamAccountName is the user id (e.g. jdoe), and the display name associated with the account is used wherever a display name is called for (e.g. john doe).