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I need a way to mask my users' names in chat

QS1Tim

9 years ago
updated 7 years ago
Closed

I don't want our customers to know our technician's full names. We have this turned off in the client session, but they still appear in chat. I need a way to mask that out so that it just says "Technician" or "Support Agent" or something.

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anonymous

9 years ago

Do you have the display names option enabled?Display Name KB

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QS1Tim

9 years ago

We're Active Directory integrated. I don't see the display name option for the groups I have set up that have access.

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anonymous

8 years ago
Pending Review

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anonymous

8 years ago
Considering for Future Release

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anonymous

7 years ago
Closed

Quote from QS1Tim

We're Active Directory integrated. I don't see the display name option for the groups I have set up that have access.

For AD auth, the user's SamAccountName is the user id (e.g. jdoe), and the display name associated with the account is used wherever a display name is called for (e.g. john doe).

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