When chat window opens, it is on top of all others and must be acknowledged (clicked) before it goes behind.

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Currently, when the chat window opens, it opens behind whatever the active window is and, with my clients at least, is often ignored until they finally close what they were doing.


I would like it if, when the chat window opened, it opened on top just like a regular new window does - and most require that they are clicked before they can be pushed behind others. This would force the client to acknowledge the window is there. This way, if they choose to ignore me, they go to the back of the queue and I can move on to another client.

Duplicates 3
Bring chat window to front when technician sends a message.
Avatar Tim

Many times when we cannot reach an end user by phone, we will pop a chat window up on their screen asking if it's ok for us to connect to work on their issue. This chat window pops up in the background, behind other active windows. This means the user does not see the chat window many times. When a tech enters a chat message, this should bring the chat window to the front on the user's PC so they see the message right away.

Allow Message Box to Open On Top of Other Apps

Can you add a feature that will allow the chatbox/message box to lay over other full screen apps that it currently doesn't work for? 


The specific instance I'm experiencing is that a lot of our clients use the remote desktop environment and the message box will not appear over the remote session even if they have it open on their local desktop. I've seen other software do this and think it would be extremely helpful because the client is unaware of the chat message until they minimize or close their remote session which could be hours later.

Bring Chatbox to Front on Message

When sending users message, it is very common for the chat window to actually go directly to the background, preventing them from seeing anything but a flashing icon. Many users outright ignore it.

There is an option to have it "Always on Top", but that encourages users to close the window, leaving them unsure how to respond once it is closed.
Having an option to have it jump to the foreground(even better if it doesn't steal focus) on message would be great. Or at least trigger a toast notification.


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Carl Green

Is ConnectWise Control DevTeam any closer to having my workaround baked into the product anytime soon?

If not can anyone help me make my tool into a button?

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Scott H.
Quote from Evan C

Is this still functional in newer versions?

It no longer works for me, even in the same version it previously worked in. I haven't taken the time to troubleshoot the cause, but I think it may be a recent windows update. 

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Evan C

Is this still functional in newer versions?

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AUK Seller
Quote from Carl Green

Hi AUK, I have uploaded source code to Github.  Project is here 

Hi Carl, I'm sure I speak on behalf of MANY others when I say, thanks for taking the time to do this - much appreciated. Hopefully, ConnectWise are too busy add a lot of great new other features (maybe this one included) and certainly the latest notes suggest, perhaps, exactly this "This release is laying the groundwork for exciting new features coming soon!"

Sarcasm over with, hopefully they're listening - Have a good weekend.

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Carl Green
Quote from AUK Seller

Hi Carl, You an me both (no doubt most SC users!). Thanks for your prompt reply and link, I'll take a look and keep an eye out for updates ;)

Hi AUK, I have uploaded source code to Github.  Project is here 

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AUK Seller
Quote from Carl Green

Hi AUK, I to have never understood why CW cannot implement this to.  Probably take them all of about 5 minutes to fix this issue.  

I will see what I can do about sharing the code on Github as I have other applications I have written there to, if your interested you can find them here

Hi Carl, You an me both (no doubt most SC users!). Thanks for your prompt reply and link, I'll take a look and keep an eye out for updates ;)

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Carl Green
Quote from AUK Seller

Hi Carl, this is great and thank you for this app (I'm really not sure why ConnectWise will not improve/integrate this feature). However (with the greatest respect), in order for us to use this on any clients systems we would need to compile this from source, so we can be 100% sure there is nothing malicious embedded within). I did a search on Github and Google but I cannot find any signs of your code? 

Hi AUK, I to have never understood why CW cannot implement this to.  Probably take them all of about 5 minutes to fix this issue.  

I will see what I can do about sharing the code on Github as I have other applications I have written there to, if your interested you can find them here

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AUK Seller
Quote from Carl Green

The ShowChatWindow app can be found here

View the Readme1st.pdf on how to use it.

Hi Carl, this is great and thank you for this app (I'm really not sure why ConnectWise will not improve/integrate this feature). However (with the greatest respect), in order for us to use this on any clients systems we would need to compile this from source, so we can be 100% sure there is nothing malicious embedded within). I did a search on Github and Google but I cannot find any signs of your code? 

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nags

Any built in functionality for this yet?

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Scott H.
Quote from Carl Green

The ShowChatWindow app can be found here

View the Readme1st.pdf on how to use it.

Tested and confirmed working. Thanks Carl Green!



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