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Extend Guest Access time limit, currently 1,4,8,24 hrs, need week, month, year options.

anonymous

9 years ago
updated 7 years ago
Closed

We would like to give Guest access to a host view only for longer than 24 hrs. We have a client that has a screen connect account and a PC host that monitors a water pump station. They would like to have clients in the city show the Water Pump software running on the host machine to clients and city officials. Free advertising for Screen Connect as well! Can this be done? I only see 1,4,8,24 hr access under host pass. I would like an indefinite option or at least a week or month or year.

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anonymous

7 years ago
Answer
Closed

We added additional options that go up to a month.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.5_Release_Notes#Additional_lifetime_options_for_a_host_pass

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anonymous

9 years ago

Sounds more like you're wishing to issue a Host Login with view only creds. Are you an on premise customer? Does access have to be set to time interval?

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anonymous

9 years ago
Pending Review

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Airtech

9 years ago

Hello Kristen. Just wondering if this is under consideration. We will need this feature by Next April 2017. If not we will have to look for another product.

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anonymous

9 years ago

Quote from Airtech

Hello Kristen. Just wondering if this is under consideration. We will need this feature by Next April 2017. If not we will have to look for another product.

Hi Airtech,

To reiterate what Mike asked above, would providing a view-only permission help? You could create a user with this permission and the user would only be allowed to view sessions (helpful for monitoring). Now, if this isn't what you're really looking for don't worry because this topic is under consideration with us as well. I just asked because we have a view-only mode request open. I cannot promise when or what release this improvement may be released in, so I suggest you follow this post for updates.

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Airtech

9 years ago

hi Kristen,

Thanks for your response.

Yes, read Only mode may be just what we need. Our Goal is to have City Official in Milwaukee be able to view the PC Screenconnect is installed on but not be able to change anything. The other question is with our account how may viewers can we have active at the same time while we are logged in adjusting settings while they are watching?

Rick

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