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specific database maintenance

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MerijnB
  • updated
  • Completed

We have some unattended machines far abroad with lousy internet connections. The result is that these machines tend to disconnect and reconnect continuously throughout the day.

The many events on the timeline for these machines seems to be the cause for the web interface being unresponsive. When we select one of these machines, a response time of more then 30 seconds or the browser complaining the script is frozen is not unusual.


It is clear that we should severely trim the events in this timeline for these machines. The problem is that we use the timeline (and notes) for most machines for administration purposes, so we can't use the database maintenance option which will remove all old timeline events and notes for all machines. We need to remove specific items (timeline events) for specific machines, it seems this is currently not possible.

Duplicates 3
Delete messages without having to remove notes also from DB maintenance

The partner would like to have a way to remove messages without deleting other information

Maintenance Plan Actions (Database Tab): 'Delete Support Session...' but do NOT delete connection information.

Dear team. We just found out Database maintenance clean/delete all Connection Information.

And that's a vital info we need NOT to disappear.

It is good to clean chat, commands, notes, etc. But Connection info is vital since we need

Granular Database Maintenance Options

Would like to be able to select how long to keep each type of data for each type of session. Example, may not want to delete notes or connection history, but don't mind if commands, file copy, print, chat, etc gets removed to improve database and system performance...

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anonymous
  • Answer
  • Completed
Quote from Peter OTools

(continue here..) But Connection info is vital since we need to know who was the last person that has used the pc. It also says IDLE time, essential for tracking. Thanks!

Hello,

We'll be introducing an update to the maintenance options in the release of 6.2. The update provides more granular options to choose what data to delete from the database. The update is sure to solve all concerns you have noted. We expect 6.2 to be released in the next couple months, barring any development delays. Keep an eye out on our output stream for product updates:

http://forum.screenconnect.com/yaf_topics9_Output-Stream.aspx


https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.2_Release_Notes

Replies 11
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anonymous
  • Planned
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JCoreil

Yes! We use notes to designate dynamic sessions groups that hook into security roles for users that only need access to a few devices. So, I cannot check Access Sessions box in the database maintenance, or I'll lose all of that configuration. It would probably be nice to be able to check boxes for each maintenance step (e.g. messages, commands, notes, connection information for each type of session.

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Mike Myers

I can't wait for this! I use notes to keep track of physical labor ie changed a HDD added Ram etc.

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compvisions

When will this be implemented?

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anonymous

Scheduled for later this year, barring any development delays.

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ProdataConnectivitySpecialists

This is desperately needed.

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compvisions

Would it be possible to get a date as to when this will be implemented? We are up for renewal and really need this feature.

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MerijnB

This problem is getting quite bad for us now, our server takes several minutes to start up due to the growing database. Because of this I've been in touch with support (again) with regards to this; unfortunately (again) no help. Since we don't get any updates from from the people from ScreenConnect / ConnectWise on this request here, I thought I'd share the information I got from them with regards to their planning:


"I checked with the Product Management team this morning and the more granular database maintenace options are scheduled for the 6.2 release. I do not have an ETA for when 6.2 will be available but it is under construction now."


So the good news is that it is scheduled for the next release (6.1 is in release candidate status at time of writing); the bad news is that (as far as I'm concerned) they do not have a great record when it comes to actually doing what they say, let's hope the functionality will be here soon.


Our strategy is hoping that our Screen Connect server doesn't break down during the wait, while we are looking for alternatives to Screen Connect we could switch to if it takes too long or the problems get bigger.

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Peter OTools

(continue here..) But Connection info is vital since we need to know who was the last person that has used the pc. It also says IDLE time, essential for tracking. Thanks!

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0
anonymous
  • Answer
  • Completed
Quote from Peter OTools

(continue here..) But Connection info is vital since we need to know who was the last person that has used the pc. It also says IDLE time, essential for tracking. Thanks!

Hello,

We'll be introducing an update to the maintenance options in the release of 6.2. The update provides more granular options to choose what data to delete from the database. The update is sure to solve all concerns you have noted. We expect 6.2 to be released in the next couple months, barring any development delays. Keep an eye out on our output stream for product updates:

http://forum.screenconnect.com/yaf_topics9_Output-Stream.aspx


https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.2_Release_Notes



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