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Allow more customizations of the blank screen option

anonymous

9 years ago
updated 2 years ago
Completed

The software allows sending a black screen to the remote (actually its a text on a black background)
What if we can send a .pps file or a jpg,png or any other to relax the user while we are working at the background
and there should be a timer on the right down/up corner so that it will show us connection time like we have been connected for 03:11 ... and goes upward

for us this is a must feature cause we have plan to send a pps file that has ads in it and the technician information like our support team, their certifications etc...

Duplicates 3

Picture on the blank guest monitor

James Net Dr

We should be able to put a picture on the Blank guest Monitor instead of just Text

Custom background image on the guest machine for the duration of the remote session rather than just the default black

ross

Hi,

I've tried editing the colour of the background which appears on the guest's machine during a remote session but it doesn't seem to change. Ignoring this though because it was not my overall aim. I wished to use my company's background rather than just black as the desktop background for the duration of the session. I was told that this is not currently a feature but I feel it would be a good addition to the expanding customisation options offered by control.

I would appreciate it if you could look into this suggestion as it would be very useful for branding and also would ensure the guest is aware that someone is connected to their computer which therefore improves security/privacy for the guest.

Best Regards,

Ross Marlow

add a cutsom jpg or presentation that can be used instead of the black screen when the blank guest monitor is activated

Ryan

add a cutsom jpg or presentation that can be used instead of the black screen when the blank guest monitor is activated

Pinned replies

Sean White Team Member

2 years ago
Answer
Completed

ConnectWise Control 2023.2 Release notes - ConnectWise

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Caitlin M Barnes Team Member

7 years ago
Considering for Future Release

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CFBDAVE

7 years ago

So this was considered for a future release a year ago, then crickets? Then again considered? You guys confuse me.

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Aaron Shockley

7 years ago

Is this still being considered for futures release? Also, anther aspect that could be helpful would be able to customize the black blank screen text by a per-session basis or group basis.

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Dave Henderson

6 years ago

Actually this is more important than many other features and bugs fixes of recent. When remotely operating a system, clearly we are not at the computer. Too often the local user, thinks there is a problem with their computer, or blisfully ignores the fact and either starts using the computer, thus the block and blank features are used, so the local user sometimes will still try to use the computer and may simple turn it off, hard reset or other methods.

The uninformative ConnectWise black and white text screen is quite useless. What is needed is one of these options:

A) A method of customizing the text

B) A graphic that can be placed instead of the text

This will be a vast improvement to the current, and should be extremely easy to implement.

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