We support hundreds of devices that provide AV feeds for funerals. We need to be able to periodically connect to these devices without any form of banner appearing as this will be broadcast to the families and ruin the funerals.
Can we have the option to remove this as it is affecting our ability to support these services.
Seconding myself and others - we have moved to a different software for conference rooms. Likely we will be replacing ConnectWise entirely if this isn't changed.
adding my voice here because because this is just plain annoying even more so for people running their own installation.
for as long as i know has there been an option to choose if you want to hide the your computer is being controlled banner until it was removed recently.
I didn't even last 8 hours with 25.8 I downgraded my server and wrote a script to downgrade the agents. I'm looking to another solution for next year.
ScreenConnect pre-feature-removals is still my favorite but they're not the only game in town anymore.
My only hope is that the drop in customers is felt by management because that's the only way they'll understand.
I'm really surprised with all of the customer complaints about these changes that Connectwise is forcing on customers, due to Connectwise not trusting their own security measures, that Connectwise isn't listening.
My customers are complaining about it every day and I'm listening to my customers complain to me about it. So I'm shopping around and demoing competing products now as well.
It's such a shame. Connectwise bought a product in ScreenConnect that was really good at providing support to customers and has turned it in to a frustrating tool to cause problems for and push us, their own loyal customer base, away.
Why Connectwise feels like it is appropriate for them to inject their new business practices into my business relationships, and doesn't trust me to manage my own customer relationships and agreements amazes me.
I'm struggling to understand who, in their right mind, thought this forced banner was a good idea. Seriously, what product manager wakes up one morning and says, "Let's break years of established workflows, invalidate customer contracts, disrupt sensitive environments like funerals, chapels, live events, and AV feeds, and then remove the option to turn it off"?
This isn't a feature. It's an imposed liability.
ConnectWise, your customers have spent years building processes, trust, and even legal agreements around how your remote tools behave. You didn't just change a UI element, you ripped out a critical control without warning, justification, or a path forward. And for what? Because someone decided that ignoring actual user needs was somehow the safest move?
If this isn't resolved within the next month, I'm done. I'm already evaluating OSS alternatives because at least those projects don't arbitrarily cripple their own tools and call it an improvement. It's astonishing watching a company so thoroughly ignore the people who literally pay to keep it alive.
Who exactly are you protecting with this forced banner? Because it's definitely not your customers.
Fix this, or you're going to keep watching long-time users walk out the door. I'm prepared to be one of them.
Crossposting, just because it seems to me that this needs to be screamed from the mountains!
This is getting more and more ridiculous.
You are not
listening to customers, and are very obviously scared of your own
product and its certificate signing. Someone external has reviewed your
code, and something is obviously very wrong under the hood.
The
branding removal, and the inability to hide annoying overlays for our
customers (whom we are contracted with to provide quiet, seamless
support to) is just smoke and mirrors. Who exactly are you protecting?
We
are getting constant asks from our customer base about the (awful)
ScreenConnect logo (green), as well as complaints of interruption.
A
vendor that no longer listens is a failing vendor. We have removed all
other ConnectWise products now and moved to alternatives. 15+ years
with these products, and you have finally made me decide that this was
the last renewal.
Your blog post was a disgrace and an insult to your customer base.
Be better.
We need the branding back pronto. I am in breach of my own contracts
that state my remote control software indicates the provider (my
company) and not a company no one knows. The questions have been
flowing in about what the new icon is and why is it there.
Also, I have several clients whose IT people need to be able to monitor what users are doing and can no longer do so stealthily. This ability is also in the contractual agreement.
Souls in hell want ice water; pretty sure its not going to happen... Connectwise seems to have lost their way... Their paying customers have been abandoned have lost control over their software; and all the 100's of different options that have been onesidedly taken away and changed back to original content... They lost me as a client about a month and a half ago...
I use SC for displays in Remembrance Rooms in chapels - unacceptable having "Your computer is being controlled . . " across the top. I recall this "feature" was introduced some years ago, and then a switch was added to allow disable.
Adding myself as well. We have the cloud version and have been dealing with not being able to disable the banner for a while now. Today we just noticed the dismiss option is now gone as well. This is a big issue for us. We were already leaving ConnectWise for everything except ScreenConnect. ScreenConnect was the one thing we were going to keep but now after all these updates going in the wrong direction, I don't think we will be continuing even with that.
Please for the love of god listen to your customers!