We support hundreds of devices that provide AV feeds for funerals. We need to be able to periodically connect to these devices without any form of banner appearing as this will be broadcast to the families and ruin the funerals.
Can we have the option to remove this as it is affecting our ability to support these services.
Adding myself as well. We have the cloud version and have been dealing with not being able to disable the banner for a while now. Today we just noticed the dismiss option is now gone as well. This is a big issue for us. We were already leaving ConnectWise for everything except ScreenConnect. ScreenConnect was the one thing we were going to keep but now after all these updates going in the wrong direction, I don't think we will be continuing even with that.
Please for the love of god listen to your customers!
I use Connectwise to monitor and support digital signage. So now when I remote in to one of my signs, the clients, vendors and attendees will see this stupid little message at the top, which looks completely unprofessional.
I'm going to start looking for an alternative, because it's completely unreasonable to have agenda boards, menus, session boards, and show signs having this message.
The Connectwise ethos does not give two rats rears about the needs of their nemesis enduser ... the mindset seems to be "they don't know what they need or require.." "you will use exactly what we sell you" not to mention this is not what you bought and paid for.. it's a joke...
The beatings will continue until morale improves!!
Seconding myself and others - we have moved to a different software for conference rooms. Likely we will be replacing ConnectWise entirely if this isn't changed.