We use SC extensively—every day, all day—and it’s become an essential tool in our workflow. Unfortunately, the copy-and-paste functionality has recently started causing significant issues. While this problem is relatively new for us, discussions in the forums suggest it may have been a long-standing concern.
Is there a plan to address this issue? Or are we facing the possibility that SC may no longer meet our needs?
Our "Copy & Paste is Broken" ticket was opened on 4/24/24, and we’re now four days away from the two-year mark since it was created. The issue specifically involves copying data from Excel into other applications, where it’s being pasted as an image instead of text.
I recommend everyone contact their account manager and request billing credits due to the ongoing lack of support for this product. Continue requesting credits until there is meaningful action taken to resolve the issues. No matter how many follow-ups we do, it's the same recycled responses of, "It's almost there!". We also have an issue where ScreenConnect opens in a tiny window on a daily basis and never happened before. I requested to speak to the Dev's and show them but, "Oh, they've been busy but we will get you to them soon!". Zero action.
Rebuilding copy and paste may have been necessary, but two years is unacceptable for a basic feature that should work out of the box.
We have seen the same issue - it either does not function at all, or it's transfers so slowly it's not usable. We have also noticed (I use not only our own instance but support another IT provider on their seperate instance) the doing file and folder transfers can be the same, incredibly slow, no indicator files are actually transfering (not progress bar at all like it's just trying to start) and it fails - alot.
The on premise build is now available, version number is 26.1.25
Please note that prior to upgrading you should review this bulletin for important information regarding the upgrade: ScreenConnect 26.1 Azure code-signing certificate issue - ConnectWise
Note that while this build has resolved the crash issue we are still working on other clipboard issues:
- Unable to transfer copied folder
- Clipboard copy paste between 2 open guest clients fails
- Copy/Paste of special and non-english characters fails (workaround would be to copy to a file or use Send Keyboard Clipstrokes [only recommended for 100 or less characters])
Sean,
FYI that we are using on-prem 26.1.25.9592 and are still "crashing" (locking up the local interface and having to task manager kill screenconnect) quite often when copying from the remote computer. We have placed a ticket and as of yesterday, the tech said this is still a known bug.
The on premise build is now available, version number is 26.1.25
Please note that prior to upgrading you should review this bulletin for important information regarding the upgrade: ScreenConnect 26.1 Azure code-signing certificate issue - ConnectWise
Note that while this build has resolved the crash issue we are still working on other clipboard issues:
- Unable to transfer copied folder
- Clipboard copy paste between 2 open guest clients fails
- Copy/Paste of special and non-english characters fails (workaround would be to copy to a file or use Send Keyboard Clipstrokes [only recommended for 100 or less characters])
We have the same issue with copy and past of files or username and passwords. It does not work at all or the transfer so slow or the session crashes or freezes.
Another customer who uses the on-premis server has reported the same issue.
We desperatly need these two features as we offer support for numerous customers and the support teams are really up in arms about this.
Please please prioratise this bug fix for your next release...
On Premis Version: 26.1.25.9592