Why remove the HIDE option from the connection banner ?

1

Sean White Team Member

9 months ago

Quote from seguse

This comment is for Sean White.

Since the previous thread was closed, I’m continuing the discussion here.

You mentioned that in the next release, the banner will be hidden for the host and that it will no longer interfere with browser tabs by being transparent to mouse interactions. However, if the banner is still visible to the guest, it will continue to block their tabs — meaning our clients will have to manually move it just to click on certain browser elements.

How do you plan to address this? As I’ve mentioned before (and will emphasize again), there needs to be a customization option that allows us to choose where the banner is positioned. For example, other vendors place their banners on the right side of the screen, where it doesn’t obstruct anything — the only element typically located there is the scroll bar.

I’m not sure if you had a chance to see our Output Stream, but I wanted to let you know that we’ve reverted the change for version 25.7 due to some inconsistencies in behavior. Our priority is to ensure a seamless experience before release, so we’re targeting completion for 25.8 or shortly thereafter.

Regarding a few of the points you raised:

Banner visibility and tab blocking: We’re actively exploring solutions to reduce the impact of the banner on guest interactions. One important note is that the dialog is currently moveable. In a future update, we plan to introduce a visual cue to make this more apparent, along with a Dismiss button that will allow guests to hide the banner if they choose.
Default placement customization: At this time, we haven’t planned for customization of the banner’s default position. That said, we’re open to considering it if it becomes a clear need.

Thanks again for your feedback—it’s helping us shape a better experience.

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0

seguse

9 months ago

This comment is for Sean White.

Since the previous thread was closed, I’m continuing the discussion here.

You mentioned that in the next release, the banner will be hidden for the host and that it will no longer interfere with browser tabs by being transparent to mouse interactions. However, if the banner is still visible to the guest, it will continue to block their tabs — meaning our clients will have to manually move it just to click on certain browser elements.

How do you plan to address this? As I’ve mentioned before (and will emphasize again), there needs to be a customization option that allows us to choose where the banner is positioned. For example, other vendors place their banners on the right side of the screen, where it doesn’t obstruct anything — the only element typically located there is the scroll bar.

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5

rob harris

11 months ago

Quote from bringmebackcustomisation

This is getting more and more ridiculous.

You are not listening to customers, and are very obviously scared of your own product and its certificate signing. Someone external has reviewed your code, and something is obviously very wrong under the hood.

The branding removal, and the inability to hide annoying overlays for our customers (whom we are contracted with to provide quiet, seamless support to) is just smoke and mirrors. Who exactly are you protecting?

We are getting constant asks from our customer base about the (awful) ScreenConnect logo (green), as well as complaints of interruption.

A vendor that no longer listens is a failing vendor. We have removed all other ConnectWise products now and moved to alternatives. 15+ years with these products, and you have finally made me decide that this was the last renewal.

Your blog post was a disgrace and an insult to your customer base.

Be better.

I'm trying to get my head around your statement, “End users now have more indication when a technician connects to their machine. This helps prevent someone from gaining remote access to their system without their knowledge.” In attended mode, the customer has to go to the portal and initiate the session by entering a code or selecting a session, so they’re already in control and fully aware that remote access is being established.

Surely it would make more sense for a warning or reminder to appear at the portal stage, rather than showing a banner once the engineer is already connected. In practice, that banner at the top is absolute BS.

I’ve had dozens of clients accidentally click the Exit option, which immediately ends the session and causes unnecessary disruption.

Why this banner appears in unattended mode is beyond me, especially for servers or virtual machines that don’t even have monitors attached. It just seems unnecessary and, frankly, a poor design choice. Admittedly, it’s a small inconvenience in the grand scheme of things, but it is frustrating enough that I’m actively looking at alternative products.

I wish I’d stuck with my on-premise licences, but it's funny how that just suddenly stopped working. I’m convinced you had something to do with it.

I hate all this vendor cloud bullshit.

Rant over!

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4

NetServicesGroup

11 months ago

Could the customizations be brought back with the understanding that they are not recommended by ScreenConnect? So maybe we would have to click an 'acknowledge the responsibility' check box to access the customizations as they were?

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4

bringmebackcustomisation

11 months ago

This is getting more and more ridiculous.

You are not listening to customers, and are very obviously scared of your own product and its certificate signing. Someone external has reviewed your code, and something is obviously very wrong under the hood.

The branding removal, and the inability to hide annoying overlays for our customers (whom we are contracted with to provide quiet, seamless support to) is just smoke and mirrors. Who exactly are you protecting?

We are getting constant asks from our customer base about the (awful) ScreenConnect logo (green), as well as complaints of interruption.

A vendor that no longer listens is a failing vendor. We have removed all other ConnectWise products now and moved to alternatives. 15+ years with these products, and you have finally made me decide that this was the last renewal.

Your blog post was a disgrace and an insult to your customer base.

Be better.

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0

Erik van Putten

11 months ago

Quote from Sean White

Thanks for the feedback Erik. We will definitely look for ways to make it more obvious that it can be moved.

Thanks Sean.

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1

Sean White Team Member

11 months ago

Quote from Erik van Putten

Sean thank you for you comment.

I think that's a clever solution.

I however have an issue with it.

We take over the Host to support the customer. They want to show me something but they see a banner hiding a browser tab or RDP connection bar they need to click.

I can't see the banner so i have to instruct them blindly how to move it....

Thanks for the feedback Erik. We will definitely look for ways to make it more obvious that it can be moved.

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5

charles terrell

11 months ago

Need ability to hide this. It is very annoying.

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2

Erik van Putten

11 months ago

Quote from Sean White

Erik,
We will be making a few changes to this banner. Namely, it will be drawn on a layer that is not visible to the Host; this is scheduled for our 25.7 release, which is planned for release in early October.

Sean thank you for you comment.

I think that's a clever solution.

I however have an issue with it.

We take over the Host to support the customer. They want to show me something but they see a banner hiding a browser tab or RDP connection bar they need to click.

I can't see the banner so i have to instruct them blindly how to move it....

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6

mehmetalidemirci

11 months ago

First removing the customizations, then logo images and screenconnect pages and now removing the hide button... Definetely screenconnect is pushing us to seek for other alternatives... By the way, 13+ year onpremise user here!

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