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Why remove the HIDE option from the connection banner ?

Erik van Putten

4 weeks ago
updated 3 weeks ago
Open

Why did you remove the option to hide the connection banner after connect ?

It does not make the product more secure. Initially the connection banner is shown.

Hiding the connection bar is not something you can do in a flash, it takes time so the customer does see the banner before that.

The option is also not permanent.

If we help customers that are on a Remote Desktop session or something else that shows a box in the same place (a tab in a browser for example) the connection banner is very annoying. You can move it to another place but often also there it is very annoying.

Please explain, it slowly starts looking like you don't trust your own product anymore.

All other similar tools have the same options to move banners nearly invisible and to brand them.

Talk to us !

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bringmebackcustomisation

3 weeks ago

This is getting more and more ridiculous.

You are not listening to customers, and are very obviously scared of your own product and its certificate signing. Someone external has reviewed your code, and something is obviously very wrong under the hood.

The branding removal, and the inability to hide annoying overlays for our customers (whom we are contracted with to provide quiet, seamless support to) is just smoke and mirrors. Who exactly are you protecting?

We are getting constant asks from our customer base about the (awful) ScreenConnect logo (green), as well as complaints of interruption.

A vendor that no longer listens is a failing vendor. We have removed all other ConnectWise products now and moved to alternatives. 15+ years with these products, and you have finally made me decide that this was the last renewal.

Your blog post was a disgrace and an insult to your customer base.

Be better.

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NetServicesGroup

3 weeks ago

Could the customizations be brought back with the understanding that they are not recommended by ScreenConnect? So maybe we would have to click an 'acknowledge the responsibility' check box to access the customizations as they were?

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rob harris

3 weeks ago

Quote from bringmebackcustomisation

This is getting more and more ridiculous.

I'm trying to get my head around your statement, “End users now have more indication when a technician connects to their machine. This helps prevent someone from gaining remote access to their system without their knowledge.” In attended mode, the customer has to go to the portal and initiate the session by entering a code or selecting a session, so they’re already in control and fully aware that remote access is being established.

Surely it would make more sense for a warning or reminder to appear at the portal stage, rather than showing a banner once the engineer is already connected. In practice, that banner at the top is absolute BS.

I’ve had dozens of clients accidentally click the Exit option, which immediately ends the session and causes unnecessary disruption.

Why this banner appears in unattended mode is beyond me, especially for servers or virtual machines that don’t even have monitors attached. It just seems unnecessary and, frankly, a poor design choice. Admittedly, it’s a small inconvenience in the grand scheme of things, but it is frustrating enough that I’m actively looking at alternative products.

I wish I’d stuck with my on-premise licences, but it's funny how that just suddenly stopped working. I’m convinced you had something to do with it.

I hate all this vendor cloud bullshit.

Rant over!

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