Your comments
Please contact Control Support so they can assist in troubleshooting.
Password Protect unattended session is not a Control feature, but we recommend a couple of things here:
- Role based permissions to restrict technicians from having access to machines they do not need by removing the permission HostSessionWithoutConsent (List of role-based security permissions - ConnectWise)
- Require Guest Consent before connecting (Prompt guest for consent before connecting to a remote machine - ConnectWise
- Lock on Connect which can be enabled via the Advanced Configuration Editor (Advanced Configuration Editor - ConnectWise)
- To prevent a technician from running a command from the host page, remove the role permission (RunCommandOutsideSession)
We have introduced a new product that meets this very need, ConnectWise Access Management. You can learn more here:
ConnectWise Access Management (CAM)
Hey James, I am not sure I understand your use case, can you provide clarification please? We have multiple sound modes available:
Sound menu - ConnectWise
Update is that we will look at this as we have more bandwidth, but certainly no ETA/promises at this time.
The best option is to contact support:
A new product change is affecting how the dots show up/disappear, please see below and have a look at the Version 2022.9 section
Red dot indicating new message in chat not disappearing after reading a message - ConnectWise
Customer support service by UserEcho
Hello! Can you please clarify how you would define 'active computers'?