Develop the ability to remotely view an iOS device
Partner would like the ability to establish a session with a user on an Ipad.
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Duplicates 3
ios
Allow remote control of an iOS device
iOS Screen Recording
I note that TeamViewer are currently in the process of releasing an update that harnesses the iOS 11 Screen Recording feature - https://www.teamviewer.com/en/features/ios-screen-sharing/ when will Control be doing the same?
Thanks
Replies 21
This is an Apple limitation. They do not allow remote viewing of their devices through a direct connection. Devices attached to Mac laptop or desktop can display a device's screen on the laptop or desktop. Then of course SC would have indirect access to the device through a session. We are currently developing a iOS guest client that will allow for some advanced functionality like co-browsing, etc...
As soon as this option is available through Apple, we'll work to include it in the product.
This is a feature of iOS 11, due next month. Can we look forward to CW Control support?
https://sixcolors.com/link/2017/08/screen-sharing-coming-with-ios-11/
I love and use CW daily ... I do sure hope CW gets on board, as Team Viewer is taking lead on this one ... I would love to see this feature implemented in CW.
This is an Apple limitation. They do not allow remote viewing of their devices through a direct connection. Devices attached to Mac laptop or desktop can display a device's screen on the laptop or desktop. Then of course SC would have indirect access to the device through a session. We are currently developing a iOS guest client that will allow for some advanced functionality like co-browsing, etc...
As soon as this option is available through Apple, we'll work to include it in the product.
Please revisit. This is now possible and other solutions are already doing it - https://www.zoho.com/assist/blog/remote-support-for-ios-devices.html
Any update on this? iOS 11 added the ability for apps to access live screen sharing. Other remote support apps (TeamViewer, ZoHO Assist, & Bomgar) now have native apps that allow this feature. I've tested them and they work well. This is a "must have" feature for many MSPs who support users with iOS devices. Please consider adding this feature into current iOS app or re-design the app completely for a more native feel.
We'd like to sell this feature to clients, especially since we prefer screenconnect over Teamviewer.
This is a duplicate of http://control.product.connectwise.com/topics/221-develop-the-ability-to-remotely-control-an-ios-device/ - however, that has been closed and despite comments, I don't think it has the visibility or you get notifications to reopen.
Apple have added the ability to remote and control iOS devices and some other tools already have this feature.
Please can you reopen the original idea and close this?