Atm when a computer is Offline (no internet connection) an error event will be logged every few seconds (i think it's something like 1-2-3-5-10-15... ?). This will spam the eventvwr logs (error source:ScreenConnect Client id:0 : System.Net.Sockets.SocketException (0x80004005): ...)
Wouldn't it be better to make it report it once and the eventually report when connection is back ?
Look at this cluster.... What a mess. Running 19.6 and will be updating to 20.3 soon.
Just fills and fills the event logs.
21.11 and it still happens.
Our Cloud Hosted Instance of Control went down for over 8 hours this past weekend and our customers are now extremely angry because we filled their event logs and monitoring systems with millions of alerts.
We just need a simple.. Lost Connection / Connection Returned with some safety for connections that flap. Maybe remember the timestamp from the last write to ensure the event logs are not being spammed.
Look at the garbage below.
System.Net.Sockets.SocketException (0x80004005): An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at ScreenConnect.SocketNetworkConnection.Receive(Byte[] buffer)
at ScreenConnect.NetworkConnection.<.ctor>b__0_0(BlockBufferReadStream stream)
at ScreenConnect.BlockBufferReadStream.OnNeedsBufferCycled()
at ScreenConnect.BlockBufferReadStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at ScreenConnect.Extensions.ReadByteDefault(Stream stream)
at ScreenConnect.BlockBufferReadStream.ReadByte()
at System.IO.BinaryReader.ReadByte()
at ScreenConnect.MessageSerializer.Deserialize(BinaryReader reader, Type requireBaseClass)
at ScreenConnect.EndPointManager.ReceiveMessage(BinaryReader reader, Type requiredBaseMessageType)
We are an MSP and we have 100 or so clients that we use ScreenConnect with. Every......single......one .......of them shows these exact errors repeating every so often. Has been going on for years. I REALLY wish that Labtech....ConnectWise....who ever they are these days wout FIX THIS!!
I agree with the posters above. It seems running an RMM system these days really just means cause more issues than before???
I am also finding support is that bad, I actually avoid contacting them knowing the immense amount of my time that will be wasted.
Level 1 read all of their generic trouble shooting and get you to do all the usual, before passing the issue onto someone with brains.... usually all ended by 'its a known issue with no ETA on a fix. Nice.
Yes, painful looking through the mess control makes in the event viewer. I get complaints all the time saying something is wrong because it creates soo many entries.