Support for iPadOS

I agree and i have a feature request for this also.  I 100% agree on all 4 points. But stress 1, 2, and 4. Cursor support for IOS is a must now that Apple fully supports it. Keyboard support has been flacky for Bluetooth keyboards for a a long time. The fact that it closes out and you have to reopen periodically is case in point. And on Step 4, There should of been a way to open multiple sessions for years. So you could quickly bounce back and forth between sessions. Sort of a tabbed solution possibly. I typically work on multiple PC’s doing updates and this is a must for me. 

On Step 3, I do agree with this. It hasn’t been on my radar, but to add to this, Being able to print remotely through to your iPad like you can a windows PC remotely would be a nice addition.  But I definitely see the use of finding a fix on your IPad browser, downloading it and then transferring it to your remote session. It would also be nice to copy and paste text between IPad and remote session. 

+1

At least add support for iPad Pro Magic Keyboard for now and work on the other points later. PLEASE.

It’s ridiculous that this hasn’t been updated yet. The iPad is now more than capable of running native SC in the Safari browser, likely with no add-on app needed. Even so, the app should be updated to allow for native mouse cursor support. Why can I use the Android app with a Chromebook and have the trackpad work flawlessly but somehow the IOS app can’t? The Android app had the same issues at one point but it has since been updated and now works great with the trackpad. Please update ASAP.

Amen, time for ConnectEise to start treating IOS like I viable connection platform.  It's like they view IOS as just a toy... They can do better. I honestly only use IOS app so it makes it tough when it doesn't get proper development support, especially when you use the windows app after about a year and see how far it came with development that completely slipped the other viewers.  This is a shout out to the windows showing on screen to quick click for control alt delete and insert passwords, where IOS and Android you have to fumble through the app... 

if you can add features to one viewer platform, you can add them to them all...  

Not to mention there should be some sort of tabbed support to open more than one viewer at a time on iOS and Android... Having to close out and reopen sessions when you are working on multiple pcs or servers is tough when it should be able to just tab back and forth. On windows opening multiple sessions side by side isn't an issue. Should be able to tab between sessions just like you do web pages on web browsers. 

I'll add my two cents - I've just added an iPad Pro with Magic Keyboard to my workflow. Microsoft Remote Desktop is working very well with the native trackpad support but I was disappointed to find that ConnectWise didn't offer this support, but still relied on the Virtual Mouse.

+1 Please please please at least add support for the Magic Keyboard :)

Received my Logitech Folio Touch yesterday and see it is useless for remote controlling via Connectwise Control. With a Touchpad in my hands I never want to use the Mouse Emulation. So please: Support the native Mouse support in iPad OS soon. As a Workaround I connect to a Windows Computer and start the Remote Control via Connectwise from there. 

Also use the new magic keyboard case daily and we need to have this trackpad supported.

Lack of this support is rapidly driving me to look at alternatives (AGAIN?!).  Administrators need to be able to work on any device, anywhere.  Doing this on a LTE/5G enabled iPad Pro would be great if it was well supported.  Seems like an afterthought adding the support to it since it doesn't support the newer features like keyboard and mouse/touchpad.

Agree totally with Ted.  I travel a lot and don’t take laptop anymore, using ScreenConnect on iPad is ok, but making use of the keyboard and mouse would be far more beneficial.  Microsoft RDP is excellent on iPad with magic keyboard but not usable everywhere we have screenconnect.  Please please update client to make it comparable to Microsoft RDP Client for iPad.

This is really a feature ConnectWise need to support. Been doing support using MS Remote Desktop iPad app and TeamViewer, both working great.. The connectwise is lacking compare to them, adding support to iPad would be really welcome. The new iPads, with long battery life, 5G, big screen and great keyboard and touchpad are the perfect too for people doing IT support who needs to carry something to work after hours emergency calls. The only thing missing is better keyboard/mouse support in CW Control.

i cannot believe this doesn’t work!

15.2.1 and still no decent keyboard/touchpad support on ipad pro.  Definately not renewing going forward with connectwise.

Get a clue guys, your customers want this support and you are not providing it!

I use my iPad Pro 12.9 with M1 chip for most all my IT support. Two things don’t work. One is connectwise control. The mouse function doesn’t work and so I can’t use control at all and have to get out my MacBook Pro for just this one feature. Is there a roadmap for IPad users with Magic Keyboard to be able to not have to use the artificial mouse feature and why doesn’t the feature work at all. Pressing buttons with Magic Keyboard does not work!!! Steve

Hi Steve,

I just wanted to let you know that we are currently investigating this request and cannot provide an exact ETA on when it will be implemented.

I just want to let you know that I have stopped recommended ConnectWise to all my clients and have no intention of renewing unless this issue is fixed!  I suggest all Other iPad users with this issue do the same.  The lack of response or improvement to this product has been very surprising.

I have started to rollout Teamviewer because of this for our agents.  The next step will be to not renew with Connectwise.  You guys need to prioritise this.  Its ridiculous at this stage.

I agree with Ted. The connecteise bunch is very LAZY and CONOLACENT to collect money year after year and IGNORE CUSTOMERS wants and needs! It's insane how they think they can survive as a customer with basically 0 Support.  Development app for this product is non existent since I've been a customer over the last 3 to 4 years. And it's criminal how they treat us!!!

I have done the same, rolled out Team Viewer, its more expensive, but the remote access is way better on iPad specifically.  The MAC / Windows clients are good also.  

I haven't renewed TeamViewer due to this factor.