Partner asks to add requirement for tech's to enter a note/command ("Why are you connecting to this session") before joining and at the end of a session for auditing purposes.
for audit purpose we can keep a record why technicians remote in to access agents.
If would be nice if more than simply an option to enable/disable the feature, you could control the feature on a granular basis so the following was possible:
I'm thinking it might be possible to accomplish the above through the permissions system & session groups. Thoughts?
i agree with @Karl. And I think that this setting should be set to FALSE for default.
For compliance with our clients, we need a way to add a ticket number or reason to every client's computer we connect to.