We would like to have the option to add a password to protect the screen connect client from being uninstalled by users with local admin privileges. I have found that when the client is installed from labtech, users don't recognize it and tend to remove it. This causes problems with the labtech SC plugin.
How can I block the removal of the agent on a computer where the user has administrator rights?
Is it possible to make a password when trying to delete
This is a feature that we will not implement for a few reasons:
Where I understand that you want to limit the client from doing something that he should not a local administrator acces should be respected.
the level of acces screen connect give on a target computer is very important, let imagine a bad user using this feature to lock donw computer under his/her control. the way to prevent removal should be by controlling the user acces level on the target computer and not limiting a correctly authenticated local administrators form removing the software.
That is normally how things would be done. However, we cannot revoke administrative access from clients that own their infrastructure. If we did that, we WOULD be using best practices but we also may not keep our clients. For most clients, limited access is transparent but for most users but for some, admin access is necessary. Furthermore, privileged operating system access for a user should not impede our ability to support that user. Usually, the user is unaware that the software was installed by us in order to support them (despite the onboarding package they receive) and they are under the impression that it is some frivolous program installed by one of those commonly used programs that installs junk along with it (not pointing any fingers) and they remove SC from their computer. When this happens, it is a big waste of time for us to fix it through LabTech. My compromise on this would be as follows; if the user tries to uninstall through the control panel, require a password but also having a command line utility that allows uninstall without a password.
Could we, instead have the capacity to provide an custom message with logo part of the unistall screen. Then the user will know the software was install by there support compagnie with a message that would make it clear for the end user about what they are doing.
Could we, instead have the capacity to provide an custom message with logo part of the unistall screen. Then the user will know the software was install by there support compagnie with a message that would make it clear for the end user about what they are doing.
That's fair. Software installed by: <company name>
We just need a password prompt like trendmicro has for their software so users cannot uninstall screenconnect.
Panda uses this method too. Works like a charm. Make it possible to edit the password per client, so you don't need to give them a master password, which can be used on every system.
Please consider adding the option to password protect installation of an access agent against deletion. Some circumstances require users to have admin privilege to operate their workstation. Either by accident or intent, an access agent can be deleted. By requiring a password for deletion would insure that deletion was desired and intended and eliminate the need for tedious workarounds using the registry or special utility programs.