one-time password login verification code email timeout

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  • updated
  • Completed

Your email servers are sometimes slow in sending out the ConnectWise Control Login Verification code (the one-time password needed to log into my ConnectWise Control account whenever my browser has updated). The timeout period is only 5 minutes and it is often already expired by the time your servers send it. I have ignored this problem in the past, but decided to submit this request today, as it took three times this morning before your servers finally sent the one-time password in less than 5 minutes. So, my enhancement request is this: (1) The ideal solution is to allow admins to set the timeout for their accounts, perhaps within a range, such as 5-60 minutes. (2) If that's too difficult, simply increase the 5 minutes to a number that is more compatible with the capabilities of your email server, perhaps 15-30 minutes. I don't see the latter as a big security risk. Thanks, Joe

Duplicates 1
Allow Admins to adjust the time before a OTP expires
Avatar Mike Bannerman Team Member

Current Behavior: Once the OTP is requested the password is good for 5 min.

Requested behavior: Customer would like to be able to adjust the time before expiration in the UI of the Admin Page.

Nice to Have: Message stating how long the password is eligible.

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anonymous
  • Pending Review
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anonymous
  • Under Review
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joe

I up-voted this, but since it was submitted 6 years ago with no response from ScreenConnect/ConnectWise (in fact, still shows as Pending Review), I presume it has fallen into the infamous Enhancement Request Black Hole. :) So, I decided to submit a new request: https://control.product.connectwise.com/en/communities/1/topics/3562-one-time-password-login-verification-code-email-timeout

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Rishikesh Gajul
  • Under Review

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Scarecrow

I am having this same problem and being locked out for 10mins before having to try again? Is there a way to removed this?

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Rishikesh Gajul
  • Completed

Hi,

This request has been worked on and currently with the QA team. If everything goes fine, you will have it soon in the upcoming builds.

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joe

Hi Rishikesh,

Thanks for the update...that's great news! I suggested two solutions...which one did they implement? Thanks, Joe

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joe

Excellent!

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joe

Hi Rishikesh,


I got the one-time password request this morning. I don't know if the period has actually been increased to 10 minutes, but the email with the code still says 5 minutes:

Regards, Joe

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joe

Thanks, Rishikesh, what is the ETA for production?

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