Currently if a guest wants to remove a host from a session, they will right click the tray icon and end the session.
When a host joins a access session, there is no way of kicking them besides just stopping the services or uninstalling the agent. Feature request is for the ability to kick a host from a session without removing the agent.
It would be nice for the guest to have a button to disconnect the remote session, similar to have Automate's VNC disconnect now.
Currently, the only way to end a session is through the Control server.
Add the ability for a remotely accessed computer user to end the session.
In other words, if I am accessing a remote user's unattended computer, and they sit down in front of it and want to use it, there is no way for them to end my session short of uninstalling the agent or disabling the service--both unnecessarily cumbersome ways to simply be able to kick a remote user off their machine temporarily! Most other RMM services have this feature, seems strange for Screenconnect to lack such a basic feature. Thanks!
We have users that work with confidential data and need to be able to disconnect the support engineer when working with this data. They need to be able to issue a disconnect and have that revoke the permission token that would allow the engineer to reconnect without the user granting permission again.
Can an option be added for the end-user to have a disconnect option? We use Access and push the Agent via SCCM. An option to right-click the screen connect icon and have a Disconnect or Disconnect Remote User - something along these lines as an extra security measure.
Thanks!
This has been implemented as 'Require My Consent' here:
Enable a guest to require consent - ConnectWise
It enables a Guest to right click on the system tray icon to require consent, and in the case where a host is already connected, selecting the option will forcibly remove the Host from the sessions.
We are currently unable to deploy the client as the business demands they be able to have control over the session. We are trying to stop the practice of sending links to users. Access sessions take care of this part as we can also require consent. We just need them to be able to opt out of a session at any time if the need arises without killing services or uninstalling the client. Would be of great help if this could be added.
Thanks,
Oliver Walker
Yes there needs to be an option for the customer to kick out the session. I chatted with these guys and they said there's an option to make it so that the customer has to let someone in to the session. But this wouldn't work if access is needed all the time. So how about a way for a customer to be able to kick out the session for a certain number of minutes, so if someone is working they can be sure nobody will gain access for that amount of time?
Ideally it would be best for the Admin to be able to turn this feature on or off. The guests ability to not end a session is part of the reason we moved to SC. Previously when we were with GoToAssist the guest could kick us out at any time and they would even when we were running maintenance on the computer. People have a tendency to believe what they are doing is far more important that what we are doing so they kick the technicians out of the session. So having them not able to end the session is helpful for what we are doing.
We need this feature too and we need a date for the feature !!
Logmein - Teamviewer have already this feature. It's not a big deal for to implement this feature.
Thanks
Hello... Yes this should be a must have as it poses a security issue with management. Please give the end users the ability to close the session once connected if
The option to close the control session is only enabled for support sessions. With the GDPR it is a requirement for the users to be in full control of their data. This includes remote sessions and our customers need the option to have their end users cancel out of an access session as well.