+27
Closed

Add a user forgot password link

Zac 8 years ago updated by swhite (Product Manager) 3 months ago 15 2 duplicates

Needed a link/option on the login page for users to reset their forms authentication password. .

Answer

Answer

This functionality already existss, see here for more information:
Reset your password - ConnectWise


In order to reset your password without an administrator, these three conditions must be true:

  • An internal user source is enabled
  • The internal user source has at least one user
  • The internal user source has at least one user with a valid email address

If these conditions aren't met, you won't see the Forgot Password? link.

Duplicates 2

Planned 2 years ago? Why is this not in development or implemented?

+1

It would be nice if there was a Forgot Password option. +1

+1

Much needed feature. Give an option to the end user to reset or request password reset.

+1

YES PLEASE!  I take a lot of calls from clients we have connected because they forgot their password.  It would also be nice if we also had an option to unlock someone if there were to many failed attempts at login. 


So yes PLEASE add a feature to recover password via e-mail.

+1

The absence of a "forgot password" function means the admin has to go in and "reset" the password when the user should be able to request it. I can't recall any system I've used in the last couple of decades that didn't have a password recovery option.

+1

This is most definitely needed. We are operating a system now with 100s of users.

+1

Looking to switch to ScreenConnect from LogMeIn with around 80 users currently and password resetting by users would be a must for us.

+1

Planned 2 years ago? Why is this not in development or implemented?

This is #1 on my top 10 list of things we need from this product.  ARG!

Started

Hey Everyone,


I'm sorry the thread did not update, but dev work has started. We plan to release this soon! :) 


Along with this post, you can watch our output streams for updates. 


https://controlforum.connectwise.com/yaf_topics9_Output-Stream.aspx

Hello,


Creating a link for password reset helps user to reset their password easily, instead of sending emails to admin or creating a request in service desk and wait for their response.


This option also saves lot of time for Administrators.

Thanks, Suman Pasi.

Still nothing!

Answer

This functionality already existss, see here for more information:
Reset your password - ConnectWise


In order to reset your password without an administrator, these three conditions must be true:

  • An internal user source is enabled
  • The internal user source has at least one user
  • The internal user source has at least one user with a valid email address

If these conditions aren't met, you won't see the Forgot Password? link.

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