Welcome to our community!

Change "Guest" name on unattended access sessions

Will J

2 years ago
updated 2 months ago
Closed

Can there please be a way to edit and/or automatically set the Guest name on unattended access devices? It would be preferable if this was set to the current user signed into the machine. This will also help with the logging of chat as currently it just shows "Guest" in chat logs.

While yes, I have seen other feature requests similar to this, and for attended support sessions, users can enter their name... this doesn't appear to be an option for unattended access. It would be great to just autofill to the currently signed-in user on the machine.

I'm honestly really surprised this hasn't already been implemented.

Pinned replies

Sean White Team Member

2 years ago
Answer
Closed

The Guest Connected will be displayed when a user is logged into the guest machine, in your screenshot, it looks like the guest is not connected. (View general session information - ConnectWise)

The other situation where this would not populate would be if backstage is set as the default when a host connects to the machine.

If you continue to encounter this issue, please contact our support team for assistance.

Reply Link

Replies 3

Newest first
Newest first Oldest first

Orhan

2 months ago

Hi there,

Can this be opened for review please?

One of the main parts in our IT Support is this chat box. And when the user/client sees 'Guest' as a representative of him, it looks very unprofessional.

Can an option be added please for this 'Guest' to feed the 'current-logged-in-user'? I'm not asking for it to be default, just an option in the Settings.

Thanks.

Reply Link

Will J

2 years ago

My apologies, I don't think you understood my request. I'm running the trial version at the moment and I didn't have a machine online. Refer to the below image:

I would like "Guest (27m)" to be changed to "*Currently sign-in user* (27m)" and for this to also reflect in the chat logs.

While yes, there is another field for the currently signed-in user, I don't understand the point of "Guests connected" being "Guest" regardless of who is signed in. This makes it hard to track who has sent what, as sometimes different users share the same machine.

Reply Link

Sean White Team Member

2 years ago
Answer
Closed

The Guest Connected will be displayed when a user is logged into the guest machine, in your screenshot, it looks like the guest is not connected. (View general session information - ConnectWise)

The other situation where this would not populate would be if backstage is set as the default when a host connects to the machine.

If you continue to encounter this issue, please contact our support team for assistance.

Reply Link