When chat window opens, it is on top of all others and must be acknowledged (clicked) before it goes behind.

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Currently, when the chat window opens, it opens behind whatever the active window is and, with my clients at least, is often ignored until they finally close what they were doing.


I would like it if, when the chat window opened, it opened on top just like a regular new window does - and most require that they are clicked before they can be pushed behind others. This would force the client to acknowledge the window is there. This way, if they choose to ignore me, they go to the back of the queue and I can move on to another client.

Duplicates 3
Bring chat window to front when technician sends a message.
Avatar Tim

Many times when we cannot reach an end user by phone, we will pop a chat window up on their screen asking if it's ok for us to connect to work on their issue. This chat window pops up in the background, behind other active windows. This means the user does not see the chat window many times. When a tech enters a chat message, this should bring the chat window to the front on the user's PC so they see the message right away.

Allow Message Box to Open On Top of Other Apps

Can you add a feature that will allow the chatbox/message box to lay over other full screen apps that it currently doesn't work for? 


The specific instance I'm experiencing is that a lot of our clients use the remote desktop environment and the message box will not appear over the remote session even if they have it open on their local desktop. I've seen other software do this and think it would be extremely helpful because the client is unaware of the chat message until they minimize or close their remote session which could be hours later.

Bring Chatbox to Front on Message

When sending users message, it is very common for the chat window to actually go directly to the background, preventing them from seeing anything but a flashing icon. Many users outright ignore it.

There is an option to have it "Always on Top", but that encourages users to close the window, leaving them unsure how to respond once it is closed.
Having an option to have it jump to the foreground(even better if it doesn't steal focus) on message would be great. Or at least trigger a toast notification.


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CFBDAVE

Same request here.  In fact I believe I requested this years ago and it went nowhere.  We need the chat to be in focus as many uses will be oblivious to a flashing tray icon.somehow.

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Stephen Z

Hopefully we can get enough support to get it pushed through this time around! I knew I wouldn't be the only one since a lot of MSPs have clients who primarily use RDP for daily work tasks.

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CFBDAVE

there may be a command we can type in the command field to bring it to the front if need be also but I've not looked into it.  If the customer doesn't respond I move on or contact their superior to have them tell their employee to click on that obnoxious flashing rectangle in the tray.

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Carl Green

When I send my first chat to user they often ignore the flashing window in the taskbar, only when I click on the chat window for them do they take notice.  Need to be able to force the chat window to appear.

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Caitlin M Barnes Team Member
  • Under Review
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Caitlin M Barnes Team Member

HI All, 

Recently tested this functionality in both the .NET and Java host clients. What versions are we talking about? As of at least 19.3, default behavior brings the chat to the front whenever a message is sent, without setting the app.config to always on top. We tested internally and have experienced that behavior. 

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Xander Warrender

I'm running the latest stable version and, from the web dashboard, just sent a message to my own PC -- the chat window appeared behind the browser, not in front, blinking on the taskbar.  I really don't want to use "always on top" because that will just train my clients to X out the window without reading it.  I just want it to appear in front of all windows until acknowledged, just like most new windows do.

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cosmotrkr

Hello, any updates on this is being added to the next build or future update.  Running version 
19.4.25759.7247.  On initial chat, window is opening behind all open windows, and flashing on taskbar.  This would be super helpful, most of our customers are not noticing the flashing icon, or don't bother clicking on it.  Thanks.

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Scott H.

This really seems like more of a bug than a feature request. But whatever the case, I'm asking for it to be fixed/feature added too. 

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Alex Heylin

+1 for having an option to make the guest chat window go to top every time it receives a message



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