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When chat window opens, it is on top of all others and must be acknowledged (clicked) before it goes behind.

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Xander Warrender
  • updated
  • Under Review

Currently, when the chat window opens, it opens behind whatever the active window is and, with my clients at least, is often ignored until they finally close what they were doing.


I would like it if, when the chat window opened, it opened on top just like a regular new window does - and most require that they are clicked before they can be pushed behind others. This would force the client to acknowledge the window is there. This way, if they choose to ignore me, they go to the back of the queue and I can move on to another client.

Duplicates 3
Bring chat window to front when technician sends a message.
Avatar Tim

Many times when we cannot reach an end user by phone, we will pop a chat window up on their screen asking if it's ok for us to connect to work on their issue. This chat window pops up in the background, behind other active windows. This means the user does not see the chat window many times. When a tech enters a chat message, this should bring the chat window to the front on the user's PC so they see the message right away.

Allow Message Box to Open On Top of Other Apps

Can you add a feature that will allow the chatbox/message box to lay over other full screen apps that it currently doesn't work for? 


The specific instance I'm experiencing is that a lot of our clients use the remote desktop environment and the message box will not appear over the remote session even if they have it open on their local desktop. I've seen other software do this and think it would be extremely helpful because the client is unaware of the chat message until they minimize or close their remote session which could be hours later.

Bring Chatbox to Front on Message

When sending users message, it is very common for the chat window to actually go directly to the background, preventing them from seeing anything but a flashing icon. Many users outright ignore it.

There is an option to have it "Always on Top", but that encourages users to close the window, leaving them unsure how to respond once it is closed.
Having an option to have it jump to the foreground(even better if it doesn't steal focus) on message would be great. Or at least trigger a toast notification.


Replies 36
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Tom B

+1 . I'm a hosted automate client so I can't update any config files. All Windows agents. The chat box needs to pop up in front of everything else. It does no good opening up behind everything and only flashing on the task bar. Because as others have said, the users don't see it, so we're stuck waiting for them. I have to take over their mouse in hostility. i've tried to block mouse input but that causes users to freak out and hard reboot. 

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1
Carl Green

6 years later and still waiting....

I gave up waiting few months back and wrote my own program which is added to the Shared Toolbox and then I can Run the Tools which then forces the chat window to appear on the users screen.  PM me if you want the apps: cg_at_smyservices.com

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Technigogo
Quote from Carl Green

6 years later and still waiting....

I gave up waiting few months back and wrote my own program which is added to the Shared Toolbox and then I can Run the Tools which then forces the chat window to appear on the users screen.  PM me if you want the apps: cg_at_smyservices.com

Carl, I'd like to get a copy of that. I can't seem to figure out how to PM you.

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Carl Green

The ShowChatWindow app can be found here

View the Readme1st.pdf on how to use it.

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Caitlin M Barnes Team Member

Hi Carl, 

Would you like to publish this on the extension marketplace for other partners to use? I understand that this hasn't been added to the core product as requested, but thought it might be useful as an extension. 

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Carl Green

Hi Caitlin

Ideally I would like a button added to the host page that calls my tool but how to do that I have no idea.

Guidance needed on how I go about publishing the extension to the marketplace.

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Scott H.
Quote from Carl Green

The ShowChatWindow app can be found here

View the Readme1st.pdf on how to use it.

Tested and confirmed working. Thanks Carl Green!

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0
nags

Any built in functionality for this yet?

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AUK Seller
Quote from Carl Green

The ShowChatWindow app can be found here

View the Readme1st.pdf on how to use it.

Hi Carl, this is great and thank you for this app (I'm really not sure why ConnectWise will not improve/integrate this feature). However (with the greatest respect), in order for us to use this on any clients systems we would need to compile this from source, so we can be 100% sure there is nothing malicious embedded within). I did a search on Github and Google but I cannot find any signs of your code? 

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0
Carl Green
Quote from AUK Seller

Hi Carl, this is great and thank you for this app (I'm really not sure why ConnectWise will not improve/integrate this feature). However (with the greatest respect), in order for us to use this on any clients systems we would need to compile this from source, so we can be 100% sure there is nothing malicious embedded within). I did a search on Github and Google but I cannot find any signs of your code? 

Hi AUK, I to have never understood why CW cannot implement this to.  Probably take them all of about 5 minutes to fix this issue.  

I will see what I can do about sharing the code on Github as I have other applications I have written there to, if your interested you can find them here



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