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Freshservice Integration

Greg Spanner

8 years ago
updated 3 months ago
Completed

You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?

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Integration with FreshService

AJT

FreshService used to have a ConnectWise Control integration in their marketplace, but they said they had to take it down because "we use APIv2, but ConnectWise uses v1, so it will no longer work so we took it down" according to the developers at FreshWorks.

I would really like to have the integration back. Would love it if ConnectWise could update the API.

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João Faria

8 years ago

Hello guys,

We also would like to see the screenconnect/freshdesk integration roll into freshservice. In a first approach we would like to use adhoc connection and the consequent log as a internal note into the ticket.

Another useful feature into the Screenconnect/freshservice integration would be an Fresh service asset based screenconnect connection, in addition to the ad-hoc session.

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Nuno Seita

8 years ago

Freshservice needs screenconnect to be a near perfection product. Keep up the good work. Looking forward for this feature/integration.

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Cazi

8 years ago

Looking for the Freshservice integration with ScreenConnect, just like FreshDesk has. In the meantime, I was able to create a workaround via a Freshplug (Freshservice plugin).

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Greg Spanner

8 years ago

Can you elaborate on how you did this Cazi?

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Cazi

8 years ago

Quote from Greg Spanner

Can you elaborate on how you did this Cazi?

Hi Greg,

I created a Freshplug integration for the Ticket View page that parses the requesters email address (e.g. username@domain.com), removes @domain.com so I am left with the username and then generates a link button to search ScreenConnect for that username.

Freshplug Code:

</div>

var screenConnectURL = "https://<your screenconnect URL here>/Host#Access/All%20Machines/"

var requesterEmail = "{{requester.email}}";

var userName = requesterEmail.split("@")[0];

var searchURL = screenConnectURL.concat(userName);

document.getElementById("task_apps").innerHTML = "<p><p><center><a class='btn' target='ScreenConnect' href="+searchURL+">Search ScreenConnect for Requester</a></center>"

</script>

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