Freshservice Integration
You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?
FreshService used to have a ConnectWise Control integration in their marketplace, but they said they had to take it down because "we use APIv2, but ConnectWise uses v1, so it will no longer work so we took it down" according to the developers at FreshWorks.
I would really like to have the integration back. Would love it if ConnectWise could update the API.