Freshservice Integration

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  • updated
  • Completed

You already have an integration piece for Freshdesk but I use Freshservice which is made by the same company and just offers more of a complete product in ,line with the ITSM suite. COuld you develop integration for FreshService as well?

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Integration with FreshService
Avatar AJT

FreshService used to have a ConnectWise Control integration in their marketplace, but they said they had to take it down because "we use APIv2, but ConnectWise uses v1, so it will no longer work so we took it down" according to the developers at FreshWorks.

I would really like to have the integration back. Would love it if ConnectWise could update the API.

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8
João Faria

Hello guys,

We also would like to see the screenconnect/freshdesk integration roll into freshservice. In a first approach we would like to use adhoc connection and the consequent log as a internal note into the ticket.

Another useful feature into the Screenconnect/freshservice integration would be an Fresh service asset based screenconnect connection, in addition to the ad-hoc session.

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0
Nuno Seita

Freshservice needs screenconnect to be a near perfection product. Keep up the good work. Looking forward for this feature/integration.

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0
Cazi

Looking for the Freshservice integration with ScreenConnect, just like FreshDesk has. In the meantime, I was able to create a workaround via a Freshplug (Freshservice plugin).

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0
Greg Spanner

Can you elaborate on how you did this Cazi?

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2
Cazi
Quote from Greg Spanner

Can you elaborate on how you did this Cazi?

Hi Greg,


I created a Freshplug integration for the Ticket View page that parses the requesters email address (e.g. username@domain.com), removes @domain.com so I am left with the username and then generates a link button to search ScreenConnect for that username.


Freshplug Code:


<div id="ScreenConnectFind" title="ScreenConnect Find Requester FreshPlug">

<div class="content"></div>
<div class="error"></div>
</div>
<script type="text/javascript">
var screenConnectURL = "https://<your screenconnect URL here>/Host#Access/All%20Machines/"
var requesterEmail = "{{requester.email}}";
var userName = requesterEmail.split("@")[0];
var searchURL = screenConnectURL.concat(userName);
document.getElementById("task_apps").innerHTML = "<p><p><center><a class='btn' target='ScreenConnect' href="+searchURL+">Search ScreenConnect for Requester</a></center>"
</script>
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0
RLO

Cazi, nice work buddy! I can't believe it was something that simple. Our HelpDesk girl loved it. Thanks for posting this!

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0
Zach Snethen

Cazi,

Can you give me a bit of a walkthrough to setup the Fresh Plug?

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0
Greg Otto

What is the status on this?  This thread is 5 years old and is "under review".  Let's get 'er done...

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0
abeckett

Really needed for Freshservice rather than FreshDesk

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0
Rishikesh Gajul
  • Completed

Hi All,

We do have an integration with Freshservice. Please visit the Extension MarketPlace to install the Freshservice.



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