Restore the ability to hide the connection banner and system tray icon.

Trey Schuyler

2 months ago
updated 3 days ago
Open

We have serious concerns over the recent changes in ScreenConnect that have removed the ability to hide the connection banner and the system tray icon in Remote Access sessions.

These visibility controls were critical for our deployment. We use ScreenConnect in a tightly controlled, enterprise-managed environment. The ability to suppress the banner and icon was essential to our workflow, particularly for performing maintenance, silent updates, and classroom technology support where non-disruptive access is a requirement.

These changes negatively impact the functionality we’ve come to rely on and fundamentally reduce the value of the product for our use case.

Reconsider this change and restore the ability to suppress the connection banner and tray icon, at the very least, for customers using enterprise or paid versions of the software who can affirm proper use in managed deployments.

Please advise if a rollback is being considered. This is an important issue for us, and we’ll need to reevaluate our continued use of the platform if this restriction remains in place.

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PITW

2 months ago

Same to us. The reasoning that at all "hiding" of banner and ballon is malicious is too simple. There a plenty of reasons why we should be able to control that on ourselves! Revert ASAP!

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Bryan Vyrath

Exactly the same here. We are not an MSP, we are an internal Technology team for a firm. Disrupting our workflow is causing unnecessary downtime. We need to have this control enabled again!

jeremiah robinson

Yes, Please rollback these changes. We are an MSP with over 1000 computers to support and this poor management decision is causing us major problems!

Connectwise says:

"Unfortunately, the customizations have been removed in the current version because of a requirement from our Certificate Authority, to not allow the product to be used in a malicious way."

I say: That is absurd, the product can still be used in a malicious way. It is a PC support tool. Connectwise should be looking for a better CA that can support their products! Not change the products in ways that make customers want to leave

michael jackson

We need the branding back pronto. I am in breach of my own contracts

that state my remote control software indicates the provider (my

company) and not a company no one knows. The questions have been

flowing in about what the new icon is and why is it there.

abditullio

Please restore the ability to hide the connection banner and system tray icon

alex o

Without the hidden banner (for end user) we cannot continue with Connectwise Control.

stephan jenner

Absolutely agree making this change is nonsense we are business people we make decisions. I am now reviewing alternative options

jerrod a

As an IT administrator managing a diverse environment, I’m requesting that ConnectWise reconsider its decision to permanently disable the ability to hide the “Your computer is being controlled by…” banner in ScreenConnect sessions.

While I understand and support the intent to protect end users from remote access abuse, this blanket restriction penalizes legitimate use cases where discretion is critical. Many IT teams—including ours—use ScreenConnect for scheduled maintenance, silent troubleshooting, and background automation. In these scenarios, the banner is not only unnecessary but disruptive, especially when users are actively working and unaware of the context.

Here are a few key points:

Enterprise Control & Consent: In managed environments, users have already consented to remote access via onboarding policies, MDM enrollment, or internal IT agreements. We’re not asking to remove transparency—we’re asking for flexibility where trust is already established.
Backstage Mode Isn’t Always Enough: While Backstage is helpful, it doesn’t support all workflows, especially when interacting with the full desktop or GUI-based applications. The banner remains visible even when the user isn’t actively engaged, creating confusion and unnecessary support tickets.
Security Through Policy, Not Restriction: ConnectWise could implement a tiered approach—allow banner suppression only for verified enterprise accounts or via policy-based controls. This would balance security with operational efficiency.
Loss of Functionality vs. Malicious Use: Removing features due to potential misuse punishes legitimate users. It’s akin to disabling PowerShell because it can be abused—tools should empower professionals, not restrict them by default.

Please consider restoring this option with appropriate safeguards. IT professionals need flexibility to support users effectively, and this change has made ScreenConnect less viable for many enterprise workflows.

Thank you for listening.

D F

We need to revert the recent changes to ScreenConnect that removed the option to hide the tray icon.

It is causing unnecessary noise and extra workload from our customers.
They are seeing the icon, do not recognise it, and are either raising tickets or uninstalling the agent completely.
This has led to devices needing reauditing, especially in restricted environments where any unexpected change is flagged.
We now have to explain a change we did not authorise and were not warned about.

You have also removed the ability to brand the support page, which is another step backwards.

These changes do nothing to protect end users from malicious access. All they do is punish paying customers who are using the product as intended.
If security is the concern, put a paywall or verification process in place for the abuse cases. Do not push out broad restrictions that impact everyone.

Delaying branding options by six months or adding an approval step would make more sense than removing functionality and giving us no control.
Find the actual problem and fix that. Do not take a blanket approach that wastes time, damages trust, and puts more pressure on our support teams.

steve whitcomb

Time to find another RMM/PSA tool. Kasaya maybe. I am contacting my Connectwise rep and giving them 30 days.

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Restore the ability to hide the connection banner and system tray icon.

Please restore the ability to hide the connection banner and system tray icon

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