New update for ScreenConnect removed the option to hide top bar/banner. This is not acceptable since we have 100s of Point Of Sale devices that are touchscreen and not being able to hide is causing tons of issues
Expend sometime with CW Chat and they didn't know about the change, had to spell it out for them, keep telling me to Hide the option even though I told them 3 times in chat it's permanently disable
We have made significant changes to this implementation in our upcoming 25.7 release.
-The banner is now only visible on the Guest side
-The banner does not interfere with the host; if something is behind the banner, the host will not be blocked from clicking through
Upcoming changes will add a Dismiss button so the guest can hide the banner if they choose, and we will improve discovery that the banner can be moved.
We are planning some changes in this area, but moving forward, this banner will be present whenever a host is connected to a user session.
The option we are exploring is to draw it on a layer where it's not visibile to the host. Stay tuned for more on this.
I have a couple instances. I tested our other instance and it's doing the same as yours.
I guess the good news is that we can still move the banner. Just because it sometimes sits in the same place as RDP and or our applications GUI that are kiosk style systems.
We are planning some changes in this area, but moving forward, this banner will be present whenever a host is connected to a user session.
The option we are exploring is to draw it on a layer where it's not visibile to the host. Stay tuned for more on this.
We are planning some changes in this area, but moving forward, this banner will be present whenever a host is connected to a user session.
The option we are exploring is to draw it on a layer where it's not visibile to the host. Stay tuned for more on this.
Sure, even though dozens of people are giving you valid reasons why these changes are unworkable, just double down and make it an unworkable issue that we won't even be able to see exactly what effect it has.
Drawing it where the host can't see it just means we'll be clicking it accidentally and it will still, just to draw random examples, be visible on the highway billboard we're remoted into, or be blocking the photos of your loved one at their funeral.
Good lord, are you all that determined to destroy your platform?
Exactly the same here. We are not an MSP, we are an internal Technology team for a firm. Disrupting our workflow is causing unnecessary downtime. We need to have this control enabled again!
Yes, Please rollback these changes. We are an MSP with over 1000 computers to support and this poor management decision is causing us major problems!
Connectwise says:
"Unfortunately, the customizations have been removed in the current version because of a requirement from our Certificate Authority, to not allow the product to be used in a malicious way."
I say: That is absurd, the product can still be used in a malicious way. It is a PC support tool. Connectwise should be looking for a better CA that can support their products! Not change the products in ways that make customers want to leave
We have serious concerns over the recent changes in ScreenConnect that have removed the ability to hide the connection banner and the system tray icon in Remote Access sessions.
These visibility controls were critical for our deployment. We use ScreenConnect in a tightly controlled, enterprise-managed environment. The ability to suppress the banner and icon was essential to our workflow, particularly for performing maintenance, silent updates, and classroom technology support where non-disruptive access is a requirement.
These changes negatively impact the functionality we’ve come to rely on and fundamentally reduce the value of the product for our use case.
Reconsider this change and restore the ability to suppress the connection banner and tray icon, at the very least, for customers using enterprise or paid versions of the software who can affirm proper use in managed deployments.
Please advise if a rollback is being considered. This is an important issue for us, and we’ll need to reevaluate our continued use of the platform if this restriction remains in place.