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Why remove the HIDE option from the connection banner ?

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Erik van Putten
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Why did you remove the option to hide the connection banner after connect ?

It does not make the product more secure. Initially the connection banner is shown.

Hiding the connection bar is not something you can do in a flash, it takes time so the customer does see the banner before that.

The option is also not permanent.

If we help customers that are on a Remote Desktop session or something else that shows a box in the same place (a tab in a browser for example) the connection banner is very annoying. You can move it to another place but often also there it is very annoying.

Please explain, it slowly starts looking like you don't trust your own product anymore.

All other similar tools have the same options to move banners nearly invisible and to brand them.

Talk to us !

Replies 29
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4
bringmebackcustomisation

This is getting more and more ridiculous.

You are not listening to customers, and are very obviously scared of your own product and its certificate signing.  Someone external has reviewed your code, and something is obviously very wrong under the hood.  

The branding removal, and the inability to hide annoying overlays for our customers (whom we are contracted with to provide quiet, seamless support to) is just smoke and mirrors.  Who exactly are you protecting?

We are getting constant asks from our customer base about the (awful) ScreenConnect logo (green), as well as complaints of interruption.

A vendor that no longer listens is a failing vendor.  We have removed all other ConnectWise products now and moved to alternatives.  15+ years with these products, and you have finally made me decide that this was the last renewal.

Your blog post was a disgrace and an insult to your customer base.

Be better.

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3
NetServicesGroup

Could the customizations be brought back with the understanding that they are not recommended by ScreenConnect?  So maybe we would have to click an 'acknowledge the responsibility' check box to access the customizations as they were?

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4
rob harris
Quote from bringmebackcustomisation

This is getting more and more ridiculous.

You are not listening to customers, and are very obviously scared of your own product and its certificate signing.  Someone external has reviewed your code, and something is obviously very wrong under the hood.  

The branding removal, and the inability to hide annoying overlays for our customers (whom we are contracted with to provide quiet, seamless support to) is just smoke and mirrors.  Who exactly are you protecting?

We are getting constant asks from our customer base about the (awful) ScreenConnect logo (green), as well as complaints of interruption.

A vendor that no longer listens is a failing vendor.  We have removed all other ConnectWise products now and moved to alternatives.  15+ years with these products, and you have finally made me decide that this was the last renewal.

Your blog post was a disgrace and an insult to your customer base.

Be better.

I'm trying to get my head around your statement, “End users now have more indication when a technician connects to their machine. This helps prevent someone from gaining remote access to their system without their knowledge.” In attended mode, the customer has to go to the portal and initiate the session by entering a code or selecting a session, so they’re already in control and fully aware that remote access is being established.

Surely it would make more sense for a warning or reminder to appear at the portal stage, rather than showing a banner once the engineer is already connected. In practice, that banner at the top is absolute BS.


I’ve had dozens of clients accidentally click the Exit option, which immediately ends the session and causes unnecessary disruption.

Why this banner appears in unattended mode is beyond me, especially for servers or virtual machines that don’t even have monitors attached. It just seems unnecessary and, frankly, a poor design choice. Admittedly, it’s a small inconvenience in the grand scheme of things, but it is frustrating enough that I’m actively looking at alternative products.

I wish I’d stuck with my on-premise licences, but it's funny how that just suddenly stopped working. I’m convinced you had something to do with it.

I hate all this vendor cloud bullshit. 

Rant over!

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0
seguse

This comment is for Sean White.


 Since the previous thread was closed, I’m continuing the discussion here.

You mentioned that in the next release, the banner will be hidden for the host and that it will no longer interfere with browser tabs by being transparent to mouse interactions. However, if the banner is still visible to the guest, it will continue to block their tabs — meaning our clients will have to manually move it just to click on certain browser elements.

How do you plan to address this? As I’ve mentioned before (and will emphasize again), there needs to be a customization option that allows us to choose where the banner is positioned. For example, other vendors place their banners on the right side of the screen, where it doesn’t obstruct anything — the only element typically located there is the scroll bar.

Image 1399

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1
Sean White Team Member
Quote from seguse

This comment is for Sean White.


 Since the previous thread was closed, I’m continuing the discussion here.

You mentioned that in the next release, the banner will be hidden for the host and that it will no longer interfere with browser tabs by being transparent to mouse interactions. However, if the banner is still visible to the guest, it will continue to block their tabs — meaning our clients will have to manually move it just to click on certain browser elements.

How do you plan to address this? As I’ve mentioned before (and will emphasize again), there needs to be a customization option that allows us to choose where the banner is positioned. For example, other vendors place their banners on the right side of the screen, where it doesn’t obstruct anything — the only element typically located there is the scroll bar.

Image 1399

I’m not sure if you had a chance to see our Output Stream, but I wanted to let you know that we’ve reverted the change for version 25.7 due to some inconsistencies in behavior. Our priority is to ensure a seamless experience before release, so we’re targeting completion for 25.8 or shortly thereafter.

Regarding a few of the points you raised:

  • Banner visibility and tab blocking: We’re actively exploring solutions to reduce the impact of the banner on guest interactions. One important note is that the dialog is currently moveable. In a future update, we plan to introduce a visual cue to make this more apparent, along with a Dismiss button that will allow guests to hide the banner if they choose.

  • Default placement customization: At this time, we haven’t planned for customization of the banner’s default position. That said, we’re open to considering it if it becomes a clear need.

Thanks again for your feedback—it’s helping us shape a better experience.


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1
seguse

1. A dismiss button, like an "X" button on the far right side of the banner for the Guest to click on to hide the banner vs. having to click the Gear then clicking Exit is definitely a must and also the ability for the Guest to move banner out of the way because it will continue block their tabs by default which all our clients keep complaining about.

2. The default banner placement should be changed to the middle right of the screen (see screenshot below of another remote access solution), not the very top or provide partners like us the ability to change the default placement using a customization setting.

Image 1400

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0
nathan levandowski
Quote from Sean White

I’m not sure if you had a chance to see our Output Stream, but I wanted to let you know that we’ve reverted the change for version 25.7 due to some inconsistencies in behavior. Our priority is to ensure a seamless experience before release, so we’re targeting completion for 25.8 or shortly thereafter.

Regarding a few of the points you raised:

  • Banner visibility and tab blocking: We’re actively exploring solutions to reduce the impact of the banner on guest interactions. One important note is that the dialog is currently moveable. In a future update, we plan to introduce a visual cue to make this more apparent, along with a Dismiss button that will allow guests to hide the banner if they choose.

  • Default placement customization: At this time, we haven’t planned for customization of the banner’s default position. That said, we’re open to considering it if it becomes a clear need.

Thanks again for your feedback—it’s helping us shape a better experience.


It looks like 25.8.0.9440 has been released as stable. Did the "hide banner for technicians" feature make it into this release?  I'm not sure if the release notes are up to date since they are still marked as Canary even though 25.8 is already released as Stable.

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0
seguse

I'm still showing Canary on my end, no stable 25.8 yet.

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0
nathan levandowski
Quote from seguse

I'm still showing Canary on my end, no stable 25.8 yet.

The version check in the screen connect application shows it's stable. It's also available on the downloads page as stable.

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0
seguse

Our cloud portal when we click on upgrade doesn't have it. I guess I'll keep waiting for it. They keep pushing out these fixes so we shall see if 25.8 has everything fixed or if it's going to be pushed again to 25.9.


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