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Why remove the HIDE option from the connection banner ?

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Erik van Putten
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Why did you remove the option to hide the connection banner after connect ?

It does not make the product more secure. Initially the connection banner is shown.

Hiding the connection bar is not something you can do in a flash, it takes time so the customer does see the banner before that.

The option is also not permanent.

If we help customers that are on a Remote Desktop session or something else that shows a box in the same place (a tab in a browser for example) the connection banner is very annoying. You can move it to another place but often also there it is very annoying.

Please explain, it slowly starts looking like you don't trust your own product anymore.

All other similar tools have the same options to move banners nearly invisible and to brand them.

Talk to us !

Replies 29
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seguse

What's the status on fixing this? Was suppose to be fixed long ago but keeps getting pushed out. Is this ever going to get fixed?

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Sean White Team Member

In our output stream we updated 25.7 notes to inform that the change was reverted as we needed additional refinement and testing time to ensure the experience is correct for both the Host and the Guest clients.

ScreenConnect 25.7 / ScreenConnect

Image 1407

We are continuing work on this and plan to include it in an upcoming release, most likely 25.9.

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seguse

You keep referring to an upcoming release, but those releases never materialize. First it was supposed to be 25.7 (or earlier), then 25.8, and now 25.9. When will 25.9 stable actually be released to fix this issue permanently, and what guarantees it won’t be delayed again like the previous versions? Is the 25.9 release going to include the banner being moved to the middle right side of the screen by default where it's least impactful?

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Sean White Team Member
Quote from seguse

You keep referring to an upcoming release, but those releases never materialize. First it was supposed to be 25.7 (or earlier), then 25.8, and now 25.9. When will 25.9 stable actually be released to fix this issue permanently, and what guarantees it won’t be delayed again like the previous versions? Is the 25.9 release going to include the banner being moved to the middle right side of the screen by default where it's least impactful?

I have been transparent about the changes; we won't release until it is ready and working as intended. I believe that will be 25.9, but of course, it could be delayed if we run into issues with testing.

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seguse

When is 25.9 going to be released? What Month and what Year? Be specific.

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seguse

To be clear, the point I’m making is that your testing clearly isn’t going well, which is why the release keeps getting delayed. Instead of leaving us waiting for months — which is exactly what’s happening and has been happening for a while — why not disable the banner on our tenant until your dev team resolves the issues? I’m obviously not the only one dealing with this, and the frustration isn’t mine alone. My comments reflect what many others are experiencing.

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Sean White Team Member
Quote from seguse

To be clear, the point I’m making is that your testing clearly isn’t going well, which is why the release keeps getting delayed. Instead of leaving us waiting for months — which is exactly what’s happening and has been happening for a while — why not disable the banner on our tenant until your dev team resolves the issues? I’m obviously not the only one dealing with this, and the frustration isn’t mine alone. My comments reflect what many others are experiencing.

Thanks for sharing your concerns—I completely understand how frustrating these delays have been.

The banner is tied to functionality we’re still validating and turning it off could create additional complications. Our team is working to resolve the issues and move things forward as quickly as possible.

We appreciate your patience and partnership, and I’ll make sure to keep you updated as soon as we have solid progress to share.

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Kevin G

It has been clear for some time that the developers don't know how to handle these issues. The removal of customizations was supposedly necessary for security, but the fact it has been months and they still can't figure out how to bring them back without compromising the integrity of the product proves they have no idea what they are doing. ScreenConnect's priorities have been all wrong since this started, so I wouldn't expect this issue to be resolved in a hurry. But hey, maybe they will prove me wrong. We'll see.

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seguse

I agree. If they actually had a fix, it would have been delivered already. Instead, it keeps getting pushed back with nothing but excuses. The simplest solution is to move the banner to the right side of the screen, exactly as shown in the screenshot I provided. That immediately eliminates the disruption while they sort out a long-term plan. This should have been thought through before the feature was pulled from everybody in the first place. Instead, we’re stuck with the pain while waiting. I guess I'll check back in a month or three.


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