Default Simple Code functionality back.

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Since the upgrade creating a simple support session for clients has become significantly more involved.


The Process:

Click Create

Type Simple Code

Click Start


New Process:

Click Create

Type Session Name

Click Code Actions

Click Change Code to Name

Click Join


While five steps is only two more steps than three. When supporting hundreds of customers on a daily basis these additional steps add up to more time spent.

I am sure you have the best intentions for your upgrade and I understand you have many different companies using your system in many different ways. For our company we create ad-hoc sessions for each customer and used the simple code method to make the name of the session the name of the customer. Making it easy for our support staff as well as easy for our customers to join.


Having a setting or configuration that automatically makes the code the same as the session should help resolve my issue and should be very helpful to your other customers.





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anonymous
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Quote from cjmny

An update on this issue would be great.

We are still actively working on the issue that's preventing extensions from being published. I will follow-up with you through email with more details. 


Once the issue has been resolved, I will publicly announce so in this thread.


Thank you all for your patience.  

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3
cjmny

We specifically brought this issue up during the UI testing earlier this year.  I think the best option would be to create an option for the old behavior. 

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2
Tom Droege

Yes, the new behavior is very tedious to use as we use named public session all the time.  It was quick and simple before but now it is too many actions - my techs are complaining loudly to me!  I agree the old behavior as a selectable default (or) possibly defaulting the new dialogs to a selectable set of defaults would be agreeable.  Thanks for your consideration.

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2
joel

I second that! (third).
This is not a feature but a nuisance, there are more steps and it does not even autojoin anymore?

I really would like some of what the developer that came up with this was smoking as I simply can not imagine any scenario where this "functionality" would be considered an improvement.

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3
Alonzo Lattimore
Quote from Tom Droege

Yes, the new behavior is very tedious to use as we use named public session all the time.  It was quick and simple before but now it is too many actions - my techs are complaining loudly to me!  I agree the old behavior as a selectable default (or) possibly defaulting the new dialogs to a selectable set of defaults would be agreeable.  Thanks for your consideration.

Tom, I completely agree with you brother. The new behavior is extremely tedious and like you I to use named public sessions. Please, developers, get this sorted out quickly and bring the old behavior back!!!.

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1
ColinV

Yes, my fellow techs and I liked the old way better. But even if we were to go back to the old way, I think the biggest improvement would be adding admin controls to change the behavior of creating and ending sessions. Granular control is what any good admin control panel should offer. Allow us to tailor the experience to our particular organization, please. 

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stefansc

Yes, please allow the old way of doing it. 


Create Session - allow to name it right away (type in name of session) and have it posted "public" by default.

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Thomas Smallwood

This reminds me of Microsoft removing the start button and telling us its much better it is without it and no one really used it, and to move on. BRING BACK THE OLD WAY OF CREATING A SESSION AND ALLOW US TO CHOOSE HOW WE WANT IT

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joel

gotta love how this has been "under review" for over 2 months now. 

Nope, no one got used to it

Yup, it still sucks

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Thomas Smallwood

I guess they just don't care about paying customers 

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cjmny

It really would be great to get an update on this from ConnectWise.  This update has made the process much more cumbersome.  It is also leading to a whole bunch of Untitled Sessions just sitting there.  On top of this, renaming the session doesn't always work.  50% chance you go to rename it and the name just becomes blank.

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