Users do not read. Period. They just click on the "Run" image that is displayed on the instructions page. Please add a GIANT, obvious arrow pointing to where they need to click to actually open and run the download. I use this program at least 20 times a day, and this would save me hours of explanation and confusion from users who don't read the instructions page.
Thank you!
Please try the Guest Download Assistant extension, which adds an animated "Click the downloaded file" element to the Guest page. More info about that extension is found here:
http://forum.screenconnect.com/yaf_postst10844_Extension--Guest-Download-Assistant--6-3.aspx
Cheers,
Ben
Is this still under review? I have no idea why there should be the huge example in the middle of the screen. I don't have a single customer that DOESN'T click on it and ask why nothing is happening. Please just remove the image.
Hi Oli,
Our dev team is going to see what can be done to extend support to IE and Edge. The images displayed will be updated to appear less realistic, see example below.
This change is scheduled.
Is your Control server hosted locally? If so, you can edit the images to overlay "Sample" or rename files so they don't appear.
C:\Program Files (x86)\ScreenConnect\Images
Hi Oli,
Our dev team is going to see what can be done to extend support to IE and Edge. The images displayed will be updated to appear less realistic, see example below.
This change is scheduled.
Is your Control server hosted locally? If so, you can edit the images to overlay "Sample" or rename files so they don't appear.
C:\Program Files (x86)\ScreenConnect\Images
That would be perfect!!! My server is not hosted locally unfortunately. Do you have an ETA for this change?
As an alternative, I'd like the option to change or remove the "example image" that shows the users what to click on. I also have a problem whereby the majority of my customers will click on the example image that tells them to click on RUN. This pushes the actual request behind the browser window. They then can't get to it. If the image wasn't there at all, it would be a massive improvement and save me hours.