Kaspersky Interaction

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Currently I am having issues with Kaspersky blocking my input when i connect to a customers computer. It happens using both support and access sessions.

On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.

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anonymous
  • Answer
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Hi All,

The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know. 

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mosscomp

Very good news indeed, this should save hours of work every year. Thank you for your effort at screenconnect to get this fixed.

  Will all versions of Kaspersky IS and TS allow this?

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anonymous
Quote from Karl Brown

Thanks for the update Kirsten, that's great to hear! What versions does this apply to?

We've uploaded both the 6.2 and 6.3 stable versions. 

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anonymous
Quote from mosscomp

Very good news indeed, this should save hours of work every year. Thank you for your effort at screenconnect to get this fixed.

  Will all versions of Kaspersky IS and TS allow this?

Confirmed our clients will not be flagged by any Kaspersky product since they all use the same WL database. 

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Mike Dunn
Quote from anonymous

Hi All,

The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know. 

I just updated to 6.3 and am still not able to control Kaspersky Endpoint Security 10. 

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anonymous
Quote from Mike Dunn

I just updated to 6.3 and am still not able to control Kaspersky Endpoint Security 10. 

Hi Mike, 

I will need more information to understand your issue. Please explain in detail what is occurring, and if preferred you can email your response to kmartinez@connectwise.com 

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Karl Brown
Quote from anonymous

We've uploaded both the 6.2 and 6.3 stable versions. 

Since I'm still on 6.2 that's great, thanks! And just for future reference, what is the process for getting future versions white listed as well? Were you able to establish a relationship or some kind of arrangement with Kaspersky such that future versions will be automatically white listed by the time they are released as stable?

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Karl Brown
Quote from Mike Dunn

I just updated to 6.3 and am still not able to control Kaspersky Endpoint Security 10. 

Did you update (reinstall) the control client on the workstation after the update? (Updating just the server won't help.)

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anonymous
Quote from Karl Brown

Since I'm still on 6.2 that's great, thanks! And just for future reference, what is the process for getting future versions white listed as well? Were you able to establish a relationship or some kind of arrangement with Kaspersky such that future versions will be automatically white listed by the time they are released as stable?

Karl,

Yes, we will consistently upload the latest stable release to their Sever.

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anonymous
  • Under Review

Hello All,

I am reopening this topic as we are still receiving reports of undesired behavior. Over the past few months we've been actively working with the Kaspersky to mitigate the issues and whitelist our application. It seems although these efforts have helped, there are still a number of ongoing problems. 

At this time Kaspersky has ceased assistance, but we will continue to work towards improving the current situation.

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Mike Dunn

Hey Kristen,


I worked with Kapsersky directly on this problem and they issued a private fix for us. It gets rid of the secondary UAC type prompt that is visible on the client end but not through a remote session. I'm not certain, but maybe the PF can be applied for other Kapserky customers? 

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