Currently I am having issues with Kaspersky blocking my input when i connect to a customers computer. It happens using both support and access sessions.
On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.
Thank you for the case number. We'll reach out via email to schedule a time to further investigate the issue with you.
Well, a year later and this is still an issue. Just remoted a new client who already had KIS2019 installed on Win7Home and I could not interact with her Kaspersky interface at all using my Win10Pro machine.
Kaspersky has been an issue for years as far as I know. I gave up in the end and moved all my customers onto a different security package as each ones licence lapsed. Eset and Malwarebytes seem to both work fairly well. Im sure 'many' others will also work.
Logmein and teamviewer (two massive companies with a lot of money and power) both work well with Kaspersky... Logmein and Kaspersky are offered as a part of the same package (have a look what you get with the expensive logmein packages) make of that what you will !
Yeah it never really got fixed. In fact it's gotten worse as it now prompts the customer to approve when we attempt to do a remote update. And the phrasing makes it sound like you've been hacked so people get freaked out and call us confused.
Hi All,
The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know.