New update for ScreenConnect removed the option to hide top bar/banner. This is not acceptable since we have 100s of Point Of Sale devices that are touchscreen and not being able to hide is causing tons of issues
Expend sometime with CW Chat and they didn't know about the change, had to spell it out for them, keep telling me to Hide the option even though I told them 3 times in chat it's permanently disable
We have made significant changes to this implementation in our upcoming 25.7 release.
-The banner is now only visible on the Guest side
-The banner does not interfere with the host; if something is behind the banner, the host will not be blocked from clicking through
Upcoming changes will add a Dismiss button so the guest can hide the banner if they choose, and we will improve discovery that the banner can be moved.
We are planning some changes in this area, but moving forward, this banner will be present whenever a host is connected to a user session.
The option we are exploring is to draw it on a layer where it's not visibile to the host. Stay tuned for more on this.
Our enterprise level company left TeamViewer to use ScreenConnect Cloud because we had the ability to customize our instance with our branding and required security access message that is needed for our cyber-security/risk management insurance. We are not happy and will be highly considering moving away from this if it is not returned in a near-future release.
Crossposting:
This is getting more and more ridiculous.
You are not
listening to customers, and are very obviously scared of your own
product and its certificate signing. Someone external has reviewed your
code, and something is obviously very wrong under the hood.
The
branding removal, and the inability to hide annoying overlays for our
customers (whom we are contracted with to provide quiet, seamless
support to) is just smoke and mirrors. Who exactly are you protecting?
We
are getting constant asks from our customer base about the (awful)
ScreenConnect logo (green), as well as complaints of interruption.
A
vendor that no longer listens is a failing vendor. We have removed all
other ConnectWise products now and moved to alternatives. 15+ years
with these products, and you have finally made me decide that this was
the last renewal.
Your blog post was a disgrace and an insult to your customer base.
Be better.
One more crosspost to bring these threads back to the top!
As you can tell, I am mightily PISSED off, and there is a queue.
This is getting more and more ridiculous.
You are not
listening to customers, and are very obviously scared of your own
product and its certificate signing. Someone external has reviewed your
code, and something is obviously very wrong under the hood.
The
branding removal, and the inability to hide annoying overlays for our
customers (whom we are contracted with to provide quiet, seamless
support to) is just smoke and mirrors. Who exactly are you protecting?
We
are getting constant asks from our customer base about the (awful)
ScreenConnect logo (green), as well as complaints of interruption.
A
vendor that no longer listens is a failing vendor. We have removed all
other ConnectWise products now and moved to alternatives. 15+ years
with these products, and you have finally made me decide that this was
the last renewal.
Your blog post was a disgrace and an insult to your customer base.
Be better.
One more crosspost to bring these threads back to the top!
As you can tell, I am mightily PISSED off, and there is a queue.
This is getting more and more ridiculous.
You are not
listening to customers, and are very obviously scared of your own
product and its certificate signing. Someone external has reviewed your
code, and something is obviously very wrong under the hood.
The
branding removal, and the inability to hide annoying overlays for our
customers (whom we are contracted with to provide quiet, seamless
support to) is just smoke and mirrors. Who exactly are you protecting?
We
are getting constant asks from our customer base about the (awful)
ScreenConnect logo (green), as well as complaints of interruption.
A
vendor that no longer listens is a failing vendor. We have removed all
other ConnectWise products now and moved to alternatives. 15+ years
with these products, and you have finally made me decide that this was
the last renewal.
Your blog post was a disgrace and an insult to your customer base.
Be better.
"A vendor that no longer listens is a failing vendor."
Agreed. For some reason ScreenConnect are ok with their CA dictating things to them so they think it is ok to dictate things to us.
This entire situation is beyond ridiculous. ScreenConnect aren't listening and I am not going to pay for a service where the provider lets one of their providers dictate how I use it.
I chose ScreenConnect almost a decade ago because of the ability to customize everything. That was a major point of difference to the other options at the time. Now they are just like everyone else.
I have begun testing RustDesk so that I can have control over how things operate. As soon as I have that how I want it I am done with ScreenConnect.
We have notified our Connectwise AE and Partner Care that we consider this flagrant removal of a features a breach of contract. I suggest you all do the same. We contracted for an application that works a specific way, and they have made the decision to pull the rug from beneath our feet. If not cured immediately, we will return the favor.
Just to add my immensely frustrated voice to this chain... The forced banner really pissed me off because it interferes with the way we use it, AND it creates extra steps for EVERY SESSION, since it gets in the way EVERY TIME! NOW they removed the ability to even manually remove/hide, so I have to move everything AROUND it when it is inevitably in the way. You have made a bad decision worse. Improve the product, stop wrecking it! A change like this might provide .0013% better security, but will make the product 125% more annoying to use and force customers to look for a better one.
Everyone should create a support ticket with this message.
I understand that the banner stating “Your computer is being controlled by…” is important for transparency and security. However, there should be an option to temporarily hide or close the banner during presentations or sensitive visual environments. This flexibility would greatly benefit users in professional settings without compromising trust.
What y'all are doing now with piddly attempts at guest warnings, any half competent scammer can convince the mark to proceed. The current measures aren't enough to draw alarm from the guest/mark, but it's more than enough to disrupt legit subscribers.
For free trial accounts, y'all should plaster the guest endpoint with warnings and cop lights and even redisplaying those warnings every couple of minutes. This could help with hit and run scammers looking to abuse SC free trials.
But as soon as someone subscribes then remove all these annoying interruptions and give back what we already had and paid for.
But to do this, SC/CW should implement KYC policies similar to what other sensitive corps already do and not just hand out subs with no vetting.
Proving identity, via direct bank debit, background checks, etc. There are ways to do this that would eliminate much abuse and impersonation. I just signed-up for an IRS login using ID.ME and it was surprisingly thorough.
So I guess this must be SC’s Coca-Cola/Bud Light/Jaguar/Cracker Barrel moment of temporary (if they're wise) insanity. At least Coke listenened & brought back “classic” and Cracker Barrel restored the logo's “old timer’. The impact of the terrible move to force constant banners on those of us who based our purchase of Screenconnect on its customizability is huge and it truly makes me wonder if their goal is to cull customers or “manage out” on-premise accounts. Well, that tingling means it’s working.
If it helps anyone, a month ago I invested a half day to set up Tactical RMM (open source). I’m primarly a Windows guy but setting up Debian on a hyper-v client to host it was straightforward mostly painless. After that, administration is all web-based. I backstaged to my SC clients and ran a PowerShell script generated by TRMM to install on all my SC clients to reestablish a redundant remote control solution that is BANNERLESS and it actually does a few things better than SC.
Separately, for those of you who have less than 200 clients, Action1 offers remote access at no charge. Their wheelhouse is patching (which is outstanding), but the remote control feature works well and the agent install certs are signed so no issue there. You can generate a PowerShell script, backstage into your SC clients and push the Action1 agent install. No Mac support for Action1—yet. You’re welcome!
I'm glad I'm not the only person mad about this. The fact that these changes are pushed straight into production is creating unnecessary headaches for end users, MSPs, and IT teams like ours. We’ve received countless tickets from users asking about the new banner or complaining, “what’s this now?” It’s incredibly frustrating that the banner originally had an “exit” option, which was then removed. Now, every time we remote into an end user’s system or a server to troubleshoot, we’re forced to waste time dragging the banner out of the way just to access browser tabs.
It seems like common sense to provide a simple “X” button on the banner itself to dismiss the banner quickly vs. having the click the "gear" then click exit, or at least give us the option to reposition it somewhere less intrusive, such as the middle-far right of the screen. Instead, this banner has become a daily time sink across our entire workflow.
Looking forward to having this banner hidden to HOST users.
We have serious concerns over the recent changes in ScreenConnect that have removed the ability to hide the connection banner and the system tray icon in Remote Access sessions.
These visibility controls were critical for our deployment. We use ScreenConnect in a tightly controlled, enterprise-managed environment. The ability to suppress the banner and icon was essential to our workflow, particularly for performing maintenance, silent updates, and classroom technology support where non-disruptive access is a requirement.
These changes negatively impact the functionality we’ve come to rely on and fundamentally reduce the value of the product for our use case.
Reconsider this change and restore the ability to suppress the connection banner and tray icon, at the very least, for customers using enterprise or paid versions of the software who can affirm proper use in managed deployments.
Please advise if a rollback is being considered. This is an important issue for us, and we’ll need to reevaluate our continued use of the platform if this restriction remains in place.