New update for ScreenConnect removed the option to hide top bar/banner. This is not acceptable since we have 100s of Point Of Sale devices that are touchscreen and not being able to hide is causing tons of issues
Expend sometime with CW Chat and they didn't know about the change, had to spell it out for them, keep telling me to Hide the option even though I told them 3 times in chat it's permanently disable
We have made significant changes to this implementation in our upcoming 25.7 release.
-The banner is now only visible on the Guest side
-The banner does not interfere with the host; if something is behind the banner, the host will not be blocked from clicking through
Upcoming changes will add a Dismiss button so the guest can hide the banner if they choose, and we will improve discovery that the banner can be moved.
We are planning some changes in this area, but moving forward, this banner will be present whenever a host is connected to a user session.
The option we are exploring is to draw it on a layer where it's not visibile to the host. Stay tuned for more on this.
We need the branding back pronto. I am in breach of my own contracts
that state my remote control software indicates the provider (my
company) and not a company no one knows. The questions have been
flowing in about what the new icon is and why is it there.
Just wondering, why others want it gone. Is the issue mainly because the box blocks a portion of the remote application or because the technicians don't want to be seen when connected to a machine?
For me it's blocking our app on the machine. Having the ability to move it out of the way so that way it doesn't interfere with me, or the end user is important.
I do like that we can still shove the box to the far right off screen if needed.
See my previous examples! There are many use cases where having visual indication of an ongoing session is unworkable: digital signage, electronic billboards, applications and dashboards which have buttons/tabs under the message (any browser, many ERPs, etc.), or remote workers who are working in a session all day, every day and just don't want a huge piece of screen in a highly used location being lost to a message that they're connected to their own machine.
Absolutely agree making this change is nonsense we are business people we make decisions. I am now reviewing alternative options
As an IT administrator managing a diverse environment, I’m requesting that ConnectWise reconsider its decision to permanently disable the ability to hide the “Your computer is being controlled by…” banner in ScreenConnect sessions.
While I understand and support the intent to protect end users from remote access abuse, this blanket restriction penalizes legitimate use cases where discretion is critical. Many IT teams—including ours—use ScreenConnect for scheduled maintenance, silent troubleshooting, and background automation. In these scenarios, the banner is not only unnecessary but disruptive, especially when users are actively working and unaware of the context.
Here are a few key points:
Please consider restoring this option with appropriate safeguards. IT professionals need flexibility to support users effectively, and this change has made ScreenConnect less viable for many enterprise workflows.
Thank you for listening.
We need to revert the recent changes to ScreenConnect that removed the option to hide the tray icon.
It is causing unnecessary noise and extra workload from our customers.
They are seeing the icon, do not recognise it, and are either raising tickets or uninstalling the agent completely.
This has led to devices needing reauditing, especially in restricted environments where any unexpected change is flagged.
We now have to explain a change we did not authorise and were not warned about.
You have also removed the ability to brand the support page, which is another step backwards.
These changes do nothing to protect end users from malicious access. All they do is punish paying customers who are using the product as intended.
If security is the concern, put a paywall or verification process in place for the abuse cases. Do not push out broad restrictions that impact everyone.
Delaying branding options by six months or adding an approval step would make more sense than removing functionality and giving us no control.
Find the actual problem and fix that. Do not take a blanket approach that wastes time, damages trust, and puts more pressure on our support teams.
Time to find another RMM/PSA tool. Kasaya maybe. I am contacting my Connectwise rep and giving them 30 days.
We have serious concerns over the recent changes in ScreenConnect that have removed the ability to hide the connection banner and the system tray icon in Remote Access sessions.
These visibility controls were critical for our deployment. We use ScreenConnect in a tightly controlled, enterprise-managed environment. The ability to suppress the banner and icon was essential to our workflow, particularly for performing maintenance, silent updates, and classroom technology support where non-disruptive access is a requirement.
These changes negatively impact the functionality we’ve come to rely on and fundamentally reduce the value of the product for our use case.
Reconsider this change and restore the ability to suppress the connection banner and tray icon, at the very least, for customers using enterprise or paid versions of the software who can affirm proper use in managed deployments.
Please advise if a rollback is being considered. This is an important issue for us, and we’ll need to reevaluate our continued use of the platform if this restriction remains in place.