That can be accomplished out of the box using a Trigger to send an email:

This link shows how to do it with an access session:

http://help.screenconnect.com/Session_Event_Triggers#Notify_When_the_Guest_Side_of_an_Access_Session_Disconnects_or_Reconnects

Something like this would work:

Event.EventType = 'CreatedSession' AND Session.Host = '' AND Session.SessionType = 'Support'

If you have any problems please contact support (help@screenconnect.com)

We added this feature in version 5.3, but it is not set by machine/preference.

You can open monitors in individual windows by using the Host Client view menu: