Looking for an ETA on Mac M1 client / processor support

Avatar
  • updated
  • Started

Is than an estimated release date for the Mac M1 client?   The current client installs sucessfully, but never registers in the control panel.

Duplicates 1
Universal installer for ConnectWise ScreenConnect

Are there any plans to offer a universal installer that works natively on both Intel and M1 (without needing to install Rosetta)?

Pinned replies
Avatar
-1
Sean White Team Member
  • Answer

All, I wanted to give an update on this. We have finished scoping out the work required and will soon be scheduling the work. I can't give a firm date on when this will be available yet, but will update when the work is nearing completion.

Avatar
0
wwarren
Quote from Bort

Apple makes it sound like it’s as simple as a recompile. It’s taken you almost two years to figure out how to compile the agent for Apple Silicon? Even Microsoft is releasing an AS version of Teams at this point.

The best path forward is to support Apple Silicon, I really don’t understand what else you could be considering.

hell teams runs natively on linux.  This is the type of answer we got a couple of years before they abandoned linux..with it stagnating for a year before they finally killed linux support.  Considering that macos is bsd based and now it's not an int3l x86 platform i would not be shocked if they abandoned mac now..given it is no longer an x86 platform.

Avatar
2
Tom Boxall
Quote from Sean White

All, I wanted to give an update on this. We have finished scoping out the work required and will soon be scheduling the work. I can't give a firm date on when this will be available yet, but will update when the work is nearing completion.

In hindsight this response make you seem pretty incompetent. M1 got released in November 2020, you give an update 18 months later saying it has now been scoped and will soon be worked on... then nothing for 6 months!!

Avatar
0
Davison
Quote from Ian L-F

This is only one example of the 'you get what you pay for' approach from ScreenConnect.  They fit the bill for us but are a constant pain.  

Yeah, except they are rapidly increasing prices (at least 10-15% increases every year for the past 4 years) even for the legacy on-premise licensing, so the argument that they are "cheap" compared to other options is gradually going away.  Overall I do still like the product, but the development pace isn't where it should be given the constant cost increases.  In many aspects it seems like ConnectWise has it in maintenance mode which is odd since it appears to be one of their most popular products.

Avatar
1
felipe

And this is why private equity is horrible. They take a good product and extract all of the value to just resell it. PE kills the company, product, and support. 

Avatar
0
Ian L-F
Quote from felipe

And this is why private equity is horrible. They take a good product and extract all of the value to just resell it. PE kills the company, product, and support. 

Agreed

Avatar
1
gil pdo

There are several open source and free software programs that support the M1 natively. These include Fusion Player, a free virtualization software for macOS; Shotcut, a free, open source, cross-platform video editor; The Unarchiver, an app for opening RAR on Mac; VLC, a free and open source cross-platform multimedia player and countless others. I use some of these applications and never spent a dime on them while CWC keeps raising the price every year and we're still waiting all this time. At this point, it looks like they don't even care anymore. Time to go shopping somewhere.

Avatar
0
inmarket

Finally got this working on an M2 chip. The steps are:

  1. First run the pkg installer. It will run the installer and appear to succeed but won't create the Application.
  2. Obtain the Application from an intel Mac and copy it into the Applications folder (maybe screen connect staff can help with this if you don't have an intel Mac, or alternatively it might be possible to extract it from the pkg directly)
  3. Run the Application. It will ask to install Rosetta (if you haven't already got it installed)
  4. The application and permissions should now work as per a standard intel Mac installation.

From the above the primary problem appears to be the installer not working on M2. It still requires Rosetta but at least it works

Avatar
1
wwarren
Quote from Sean White

We are actively investigating our options for the M1 chips, but have not yet determined the best path forward. 

the last time you folks did this you waited two years and killed Linux server support...i am not confident in your track record here.

Avatar
0
wwarren
Quote from Bort

Apple makes it sound like it’s as simple as a recompile. It’s taken you almost two years to figure out how to compile the agent for Apple Silicon? Even Microsoft is releasing an AS version of Teams at this point.

The best path forward is to support Apple Silicon, I really don’t understand what else you could be considering.

they could be considering dropping apple client support.

Avatar
0
Sean White Team Member
Quote from wwarren

they could be considering dropping apple client support.

I can assure you that there are no plans to drop Mac support. 
I wish I could say we will have the updated app by a specific date, but that is just not possible; we have run into an internal issue with this issue but are actively working towards a solution.



Top contributors

Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar
Avatar