Your comments
Hi all, I hear you loud and clear. Unfortunately the contractor Freshservice worked with did not deliver an expected result. I'm actively talking to the Freshservice team about how we can improve this integration and realistic timelines.
I will say that the expected behavior of this integration is to mirror Freshdesk or Zendesk integrations with ScreenConnect -- which means Support sessions only (and of course session details back to the ticket). I cannot promise Access session launching from the ticket at this time. We've investigated previously and don't see an easy path forward there. Will update here when I have more information.
Version 1.2.5
| Issue Type | Summary |
| Bug | Unable to download Bridge installer |
Hi everyone, I have a great update. It's live!!! https://www.freshworks.com/apps/freshservice/connectwise_screenconnect/
Let me know if there are other questions or comments, I can pass them back to the Freshservice team.
Version 1.2.10
| Issue | Summary |
| Bug | CAM throws console error when there are no elevation events |
| Bug | New CAM rule created by CAM extension does not have a correct modified date |
Version 2.1.2
| Issue | Summary |
| Bug | Remote Diagnostic obsolete method updates |
Version 1.6.10
| Issue | Summary |
| Bug | PSA extension has load errors on 23.4 and 23.5 |
| Task | Require the Manage (PSA) integration to not use an obsolete overload of the GetSessionGroupsAsync() method |
| Bug | Setup modal does not import all Statues and Service Boards from Manage |
Version 1.4.4
| Issue | Summary |
| Task | Branding changes - ConnectWise Control to ConnectWise ScreenConnect |
Version 1.0.6
| Issue | Summary |
| Bug | Nothing happens when you click disable |
Version 1.3.3
| Issue | Summary |
| Task | Show PublicKeyThumbprint at bottom of Admin Tab panel |
Customer support service by UserEcho
Version 1.8.16