Hey everyone, so sorry for the delay here. I'm trying one more time with my contact at Freshservice. If this isn't a fruitful exchange, we'll have our development team take over and complete the necessary work. Freshservice is technically the author of the integration, we wanted to give them a chance, but this is dragging on.
Hi Jag71, happy to help. The basic event filter is Connection.ProcessType='Guest' AND Event.EventType='Connected', you could further define by Session.SessionType='Access'.
If you have additional questions, please reach out to firstname.lastname@example.org. Thanks!
Thanks for your feedback! This is currently on the roadmap for investigation, I don't have an ETA at this time.
Customer support service by UserEcho