Your comments
Hi! Please reach out to Support for assistance.
Version 1.0.15
| Issue | Summary |
| Bug | Error thrown when trying to download the report for security events |
| Story | Make CAM session events visible for reporting |
Version 1.8.16
| Issue | Summary |
| Story | Make CAM session events visible for reporting |
Hi all, I hear you loud and clear. Unfortunately the contractor Freshservice worked with did not deliver an expected result. I'm actively talking to the Freshservice team about how we can improve this integration and realistic timelines.
I will say that the expected behavior of this integration is to mirror Freshdesk or Zendesk integrations with ScreenConnect -- which means Support sessions only (and of course session details back to the ticket). I cannot promise Access session launching from the ticket at this time. We've investigated previously and don't see an easy path forward there. Will update here when I have more information.
Version 1.2.5
| Issue Type | Summary |
| Bug | Unable to download Bridge installer |
Hi everyone, I have a great update. It's live!!! https://www.freshworks.com/apps/freshservice/connectwise_screenconnect/
Let me know if there are other questions or comments, I can pass them back to the Freshservice team.
Version 1.2.10
| Issue | Summary |
| Bug | CAM throws console error when there are no elevation events |
| Bug | New CAM rule created by CAM extension does not have a correct modified date |
Version 2.1.2
| Issue | Summary |
| Bug | Remote Diagnostic obsolete method updates |
Version 1.6.10
| Issue | Summary |
| Bug | PSA extension has load errors on 23.4 and 23.5 |
| Task | Require the Manage (PSA) integration to not use an obsolete overload of the GetSessionGroupsAsync() method |
| Bug | Setup modal does not import all Statues and Service Boards from Manage |
Customer support service by UserEcho
Hi Rimtec! We're currently putting the finishing touches on the ability to elevate as the current user with a special token that includes local admin permissions, which should solve this problem. We're hoping to have it out in the first release of 2024, but still nailing down a specific ETA.