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Je m'excuse pour la mauvaise traduction en français, mais voici un article de base de connaissances qui vous aidera dans votre question. https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Customization_guide
We'd be happy to help with this issue, please contact our support team. https://www.connectwise.com/services/support
Customer support service by UserEcho
To our knowledge, this is not something that has changed. Please double check that EditSession permission is enabled in the role. https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Security_page/Define_user_roles_and_permissions/List_of_role-based_security_permissions