Thanks for the suggestion! We pull the product name from the signature, just like UAC, so maybe Microsoft isn't signing powertoys totally correctly. We can potentially gather more information from the file itself (maybe FileProductName, FileProductVersion or something), we'll look into it.
Hey everyone! I've spoken to Freshservice, there was an issue compiling their extension update for their marketplace. They hope to have it fixed by the end of the month. Will post here when I have confirmation.
Another quick update -- they're actively trying to find a workaround to post the integration to their marketplace. When I have more info I'll post here.
Customer support service by UserEcho