Hi! Please reach out to Support for assistance.
Hi all, I hear you loud and clear. Unfortunately the contractor Freshservice worked with did not deliver an expected result. I'm actively talking to the Freshservice team about how we can improve this integration and realistic timelines. I will say that the expected behavior of this integration is to mirror Freshdesk or Zendesk integrations with ScreenConnect -- which means Support sessions only (and of course session details back to the ticket). I cannot promise Access session launching from the ticket at this time. We've investigated previously and don't see an easy path forward there. Will update here when I have more information.
Hi everyone, I have a great update. It's live!!! https://www.freshworks.com/apps/freshservice/connectwise_screenconnect/Let me know if there are other questions or comments, I can pass them back to the Freshservice team.
Customer support service by UserEcho