Currently I am having issues with Kaspersky blocking my input when i connect to a customers computer. It happens using both support and access sessions.
On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.
I have done that on our access sessions that we have setup. However most of our support sessions are older folks that would rather us just login and fix it without them doing more than clicking a link and typing a code in. Is there no way to get screen connect whitelisted? we didnt have this problem with Logmein or teamviewer so there must be some way to make it work.
As I remember , this has been an issue for years. You say your reaching out to them but it seems its falling on deaf ears . Is there a solution to this likely in the near future? Is there anything the community could do , with regards to putting some preassure on Kaspersky?? Please let us know.
As I remember , this has been an issue for years. You say your reaching out to them but it seems its falling on deaf ears . Is there a solution to this likely in the near future? Is there anything the community could do , with regards to putting some preassure on Kaspersky?? Please let us know.
I agree is there anything we can do on our end to get this resolved
From what I can see , Kaspersky's self defence is blocking ScreenConnect. However , it doesn't block logmein or teamviewer. Is that because a) Kaspersky are willing to work with Logmein and not screenconnect OR B) logmein found a way around the problem?
If a) then is it possible to put a bit of pressure on Kaspersky. Find the right person in the organisation and ask them what needs to be done from ScreenConnect to get things working?
If this is a non-starter, is there another program which can by-pass Kasperskys self-defence? Something quick to load and which could manipulate Kasperskys GUI ?
As a workaround i have been using screenconnect to load teamviewer's quick support launcher and then just disabling kaspersky until i am done working on the computer. However this is not an ideal solution
Ive been doing something similar with my logmein account. Probably takes longer than your way though (since I wouldn't really call my way 'quick'!) . Since Im already paying a few hundred/annum for logmein Im not too keen to pay again for Teamviewers quick connect. Im probably like you, Im looking for a solution which allows me to connect to Kaspersky to do upgrades and re-new licences. Ive got at least a couple of hundred PCs with Kaspersky on them and it takes nearly 15 minutes to go through the motions of installing logmein temporarily, making screenconnect trusted then uninstalling logmein.
Telling the user to disable self defence is OK in theory but obviously the geeks at Kaspersky who suggested this don't live in the real world! Older people get really confused ..the word 'Kaspersky' in itself can cause brain melt downs for the over 70s , what a power-user would do in 20 seconds would take 15 minutes of major confusion amongst other folk.. In fact Ive given up trying to explain many times . Then there's the customers who EXPECT you to do everything without them lifting a finger ..they wouldn't lower themselves to this sort of assistance and of course the servers and PCs which are unattended...who's going to help with those the resident Ghost maybe!
Logmein got around this, as did Teamviewer. I think I'm correct in my assumption that its simply a matter of money talks? Logmein/Teamviewer paid Kaspersky to make it compatible and screenconnect wont or its going to cost too much!
Hi All,
The Control clients are now on Kaspersky's Whitelist, if anyone runs into an issue please let me know.