Feature requests for the ConnectWise integration should go through your ConnectWise Account rep or the University. Development of that extension was handled by the ConnectWise team. I was able to reach out to one of the PMs and they expect that "being able to launch an existing access session..." will be available in early Q4 barring development delay. Closing this issue to clear it from our dev board, but send me an email if you need additional assistance.

ServiceNow extension is in the works. We're awaiting app approval.

Hi Márcio,

Can you expand on your request? What kind of information where you looking to relay?

This is already a current feature of the product. You can change the:

SecurityPanel.UserDisplayNameVisible

to "true" and you'll see a new field on the Security page for display name. Important to note any custom properties or variables referring to Host will now use the Display name.

We have an ongoing project to help reduce some of the parity between the Mac and Linux clients. The .NET client allowed for more customization early, but we're decreasing the gap between the two clients everyday. I apologize that the agents were unfamiliar with the client, we should be addressing the hole in the documentation in the coming weeks. We appreciate the feedback.

Sorry I missed your last post. There are multiple servers in each region, so in theory if you're down in LV, it doesn't necessarily mean everyone is down.

There is an option in the 5.6 release to boot hosts from a session from the host page: https://help.screenconnect.com/ScreenConnect_5.6_Release_Notes#Disconnect_Session_Participants_from_the_Host_Page. 5.6 is available as a pre-release for Cloud and On Prem.