Hi Anthony, 

When connected to a remote machine, you can employ logon session switching and enter backstage mode to have complete Windows terminal and powershell access. See our documentation for more information: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_client/View_menu/Backstage_mode

Thanks!

Can you please tell us your use case? Are you having intermittent problems accessing mapped drives?

Thanks!

Hi Charles / Miko, 

Could you both provide additional use cases for a report of machine's being idle?  There are a lot of session events that could make the machine not appear idle in Control. We have a lot of data points to put together a report, we'd just like to get more information about your use cases to create the best reports for you. For example, are you trying to filter on idle time of the user, or idle time of the computer? The idle time we display in the general tab on the host page is the user's idle time. 

Thanks!