Hi Judy, 

Can you provide a little more information about your request? From the information provided, it appears you'd want to switch logon sessions and continue working on the remote machine. Here's some documentation on switching between logon sessions:  https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_client/View_menu/Switch_between_logon_sessions

Thanks!

Are you on a PC or Mac? I'll investigate, this should be working for PC. We have a bug registered for Mac guests. 

Edit: Did you reinstall after making the changing? Changes to a client resource require a reinstall to apply. 

Our next release will include available and total memory on the general information tab!