Your comments
Hi Randall,
We'd recommend you disable the Share desktop option in the app.config. https://docs.connectwise.com/ConnectWise_Control_Documentation/On-premises/Advanced_setup/List_of_app.config_settings
Please let us know if this doesn't address your request.
When you say user, are you talking about your internal user, or the end user? In some cases this is the difference between the technician providing service (internal) and the customer needing support (end). This information will better help us answer your request. Thanks!
Customer support service by UserEcho
HI Peter,
Are you using on-prem?