When you say user, are you talking about your internal user, or the end user? In some cases this is the difference between the technician providing service (internal) and the customer needing support (end). This information will better help us answer your request. Thanks!

Thank you all for being partners since the ScreenConnect days. We appreciate the support you've shown us since before the acquisition up until now. Changing the name from ScreenConnect to ConnectWise Control signifies ConnectWise's commitment to investing in the product and making it a cornerstone of the ConnectWise brand. The "Control" name alludes to the ability the product gives you to remotely Control technology so you can consistently provide fantastic customer experiences. We're working hard to deliver even more new and improved features, and we're continually adding new talent to the team to ramp up the cadence of releases and add to the polish of the solution.

We've heard some of the challenges the name change presents. The ability to fully customize and white label ConnectWise Control will help mitigate some of the client-facing problems outlined in this thread. You can personalize the logo, application name, and more than 1,200 other settings on the appearance page. For more information on how to customize ConnectWise Control, visit the Appearance page documentation article here: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Appearance_page

Other helpful resources include the list of client application resource strings and the list of web resource strings that are also available in our documentation.