You can view and control Samsung devices from a PC. That option isn't currently available for other Android or iOS devices because of manufacturer limitations. 

Hi Brandon, 

Can you provide a screenshot or other information? When I click the Forgot Password link on my instance, the resulting link doesn't have Remote Support in it. 

Hi Iver, 

The client-side Event Log includes records of Control connections. We'll maintain this as a feature request for something more palatable to non-tech savvy end users. 

You could also use one of our reporting extensions to generate a list of connections to an endpoint and send that along to the customer.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_client/Essentials_menu/Manage_and_store_user_credentials_in_the_host_client

Hi Shawn, 

Sorry for the delay in extension review. I'll follow up with the team today and see if I can get that pushed through. 

The ConnectWise Control team was recently restructured, leaving some extension reviews in an unknown status.

Best, 

Caitlin 

Hi Stefan, 

What version of Control do you have? Are you on-prem or cloud? 

Thanks, 

Caitlin 

Hi Dominic, 

Are you accessing domain joined computers from an Access session? Access sessions are already elevated into service mode due to the installed agent, so you shouldn't need to enter password via UAC. 

If not, it sounds like it might be beneficial to add agents to these computers to remove that UAC step from your workflow.