Hi usman, 

As of 20.5, we've included a field in the Host Pass modal to include who the host pass was generated for, the Memo: field.  The Audit page display the host as Host who gave pass, and the name of the pass (ie: Host: Jake (Pass for Matt), as well as the session events. This includes connect, disconnect, etc.

You can view and control Samsung devices from a PC. That option isn't currently available for other Android or iOS devices because of manufacturer limitations. 

Hi Brandon, 

Can you provide a screenshot or other information? When I click the Forgot Password link on my instance, the resulting link doesn't have Remote Support in it. 

Hi Iver, 

The client-side Event Log includes records of Control connections. We'll maintain this as a feature request for something more palatable to non-tech savvy end users. 

You could also use one of our reporting extensions to generate a list of connections to an endpoint and send that along to the customer.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_client/Essentials_menu/Manage_and_store_user_credentials_in_the_host_client

Hi Shawn, 

Sorry for the delay in extension review. I'll follow up with the team today and see if I can get that pushed through. 

The ConnectWise Control team was recently restructured, leaving some extension reviews in an unknown status.

Best, 

Caitlin