Hi,

Can we add a research with a BIOS Serial 

With the app :"Additional General Information"

Thank you,

Have a nice day

Esteban

It's incredibly easy to upload large quantities of files and executables into the shared toolbox by dragging / dropping things into the window. Once they are in there, however, they are nearly IMPOSSIBLE to manage. You can only select one item at a time.

Moving / dragging things into folders, and deleting toolbox items has to be done one item at a time, and it takes 3-5 seconds to refresh the window each time you do. This means it will take me hours to clean up the toolbox after inadvertently dragging the wrong folder in.

We need to be able to select, drag and delete multiple items at once from the "Manage Shared Toolbox" window.

Currently (as of 6.2), the only way to prevent a user from using "Install Access" on an existing support session--which converts it from a Support Session to an Access Session--is by removing the Security permission "RunCommandOutsideSession".

Given the fact that you have a security option for "BuildAccessInstaller", which can prevent a user from creating an access session installer, it only makes sense that you have the ability to revoke access to convert a session as well

The problem is, the ability to do this is currently coupled to other features, which isn't good.

Please add a new Security permission such as "ConvertSupportToAccess" or "InstallAccess" that can be granularly enabled/disabled.

this seems to be an old issue that was never addressed, Matrox video drivers on serves kill the connection so much it is impossible to work, yes there are work arounds > Blanking the screen or removing the matrox video driver on the server but is there not a solution yet, this issue has been around a very long time. please fix.

we recently started seeing this again lately after updating to 6.2.12963.6312, we have seen this on multiple servers at different locations

If a Host disconnects from a session a prompt message should pop up on the guest screen that can be customized to text. (Similar style to the consent prompt)

"Your "Hostname" has disconnected from your session"

Turns out, a great many of our users, when they get the Join Session dialog in Screen Connect, will try and click the image that shows a sample of the run dialog and tell us that Screen Connect doesn't work. Would it be possible to add something like this?

Thank you,

Connectwise Manage and Automate are already integrated. Please consider adding Control to the list.

Hi there, it would be very helpful if the ScreenConnect agents would report into the ScreenConnect server using the DNS name instead of the IP address. Right now when the service starts on the server it connects to the server by the DNS name setup in the config but the machine then starts reporting in to the IP address of that name.

The issue is, if we ever have to move the server or change the IP address, none of the machines report in anymore and we have to restart their service to get them working again. We have a DR setup where we basically have an offline copy of the server at another location. When we do a DR test we have a way to fail over DNS which works for LabTech but since ScreenConnect is reporting in by IP, that doesn't work and all the agents go offline.

If a support session already has an access session installed there is no way to verify other than a manual cross reference search. If the support session would show as also having an Access session then we can quickly clean up the support sessions for those that already have an access session installed

On the screenconnect client, can it have a Reinstall or Update Option on it when you right click on the icon when its in the system tray?

This would make it easy for me to reinstall it on the behalf of a customer I am remotely connected be it of a Support or Meeting Type.

(Access now has the convenient right click option on the list on the host#access page . Not sure if this could also be done in the Support and Meeting areas too?)

What do you think?