"One question though, when I have a 3rd party vendor remote into a machine with me using teamviewer, it seems to blank the screen out for them as well. Is there any way to make the blanking only apply to the users's monitor but will allow access from other on-demand remote software?" Ticket 7665564

We would like to have an email feature that notifies us when a client requests a remote session from our portal thru screen connect.

CW-7456656:

When on 5.4 and newer, guest services are set to Automatic (Delayed Start) by default, which means it takes at least two minutes longer for the service to start than in 5.3 and pervious, many times longer. Realizing this is to work around an issue with Windows 10, it would still be preferable to have a way to get the ScreenConnect client connected again after a reboot in a fast and reliable manner.

CW-7596525:

Partner requests a "Download" button that will download the resources on the Admin > Appearance page for easier access to these resources. Would also like the file names of the downloads to reflect the name and file type of the resource instead of "Download.txt" as the default.

Partner would like the ability to have opened session groups stay open when selecting other session groups on the Host list.

CW#7579697

This was requested by a partner back in Jan 2015. Just adding to the echo just in case.

Hi Nicholas,

Unfortunately, we are aware of this issue but have yet to find any way around like problem. For SSL piggybacking, we simply pass on your URL to Microsoft's API, which now appears to require a trailing slash when specifying a virtual directory (meaning, if your piggybacked site ishttps://mysecuresite.com/SC/ then your users would need to include that trailing slash in order for the page to load correctly). Apparently, the trailing slash is meant to differentiate the virtual directory from an actual directory.

I will get a defect registered regarding the Guest Session Starter Exe, so that we can get that fixed.

Thanks.

Regards,

Reid Bodford

Partner would like to have a button to open the guest machine download folder.

User Story:

A technician may need to quickly open the download folder to retrieve a file. A button that is accessible from the host client to directly open guest folders would accomplish this.

This should default to the C:\Users\LoggedOnUser\Documents\ScreenConnect\Files directory.

add ability for support staff to make web.config changes for cloud users - #7560887

For Guest initiated sessions, it would be great to assign the session to the first Host that connects automatically; better yet, to the connected Host whenever HostConnectedCount = 1 because this will cover the case when an assigned Host is joined by another colleague and then leaves the session to that new colleague (because assigned Host remains the same at the moment which is another issue).

Alternatively, this can be resolved if you add an event detail such as HostConnectedName which is better because now we can create a session group to list all the sessions that a Host is currently part of. This will also give us options to create useful session triggers.

Partner says connections remain open after a technician is finished with a client. They are not ending the sessions